Sales/Reservations Virtual Assistant

Position Summary:
Bolt Farm Treehouse is seeking a friendly and passionate Sales/Reservations Virtual Assistant to join our team. The vision for this role is to become the cornerstone of seamless customer experiences. We envision a future where every interaction with our virtual assistant leaves a lasting impression of efficiency, professionalism, and personalized service. By leveraging cutting-edge technology and human-centric approaches, we aim to revolutionize the sales and reservations process, anticipating customer needs and exceeding their expectations at every touchpoint. Through continuous innovation and dedication to excellence, we aspire to elevate the standard of customer service in the sales and hospitality industry, forging strong relationships and fostering loyalty with every interaction.

Perks & Benefits:
* Competitive pay
* Personal and professional development programs
* Performance bonus

Requirements:
*Proven experience in customer service, sales support, or reservations management.
*Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively.
*Proficiency in computer applications such as Microsoft Office Suite and CRM software.
*Ability to work independently with minimal supervision and as part of a team.
*Demonstrated problem-solving skills and the ability to handle challenging customer situations with empathy and diplomacy.
*Adaptability to learn and navigate new systems and processes quickly.
*Commitment to providing exceptional customer service and a passion for exceeding customer expectations.
*Schedule :

Day off every Monday and Tuesday
*Wednesday 12 AM CT – 8AM CT
*Thursday – Friday 4 PM CT – 12 AM CT
*Saturday and Sunday 7 AM CT – 4 PM CT

What You’ll Be Doing:
*Email management and organization for the bolt farm treehouse email. This includes forwarding/assigning emails to the appropriate parties.
*Google Drive organization (organize existing and new documents into the appropriate folders)
*Create, refine & organize SOPs and playbooks.
*Preparing and maintaining various reports spreadsheets (IE logging upsells, arrival sheet, Calendly calls, etc.) and transferring information from various systems to Guesty (IE upsells purchased via Web flow)
*Response to general inquiries (that come in via email, chat, and text)Ensuring all Guest Details and required paperwork (IE *Liability Waivers, and upsell package selections) are up to date.
*Responding to Guesty messages during specified times
*Contact guests one week before Happy Hour to collect RSVPs.
*Researching guests’ social media feeds to gather data and find ways we can WOW