Overview:
We are seeking a highly organised and detail-oriented Sales Support Administrator with experience using Shopify and Zoho CRM. The ideal candidate will support our sales team by managing administrative tasks, ensuring smooth operations, and providing exceptional customer service. If you have a knack for multitasking, a keen eye for detail, and proficiency in e-commerce and CRM platforms, we want to hear from you.
Key Responsibilities:
Order Processing:
Manage and process sales orders using Shopify and Zoho CRM.
Ensure accurate and timely order entry & freight quoting.
Coordinate with the warehouse and logistics teams to ensure smooth order delivery.
Handle returns and exchanges in compliance with company policies.
Customer Relationship Management:
Maintain and update customer records in Zoho CRM.
Assist in managing customer inquiries, complaints, and feedback through the CRM.
Create mass email campaigns and generate reports in Zoho CRM.
Phone-Based Customer Service:
Provide excellent customer service over the phone, addressing inquiries, resolving issues, and offering support.
Maintain a professional and friendly demeanour while handling customer calls.
Ensure customer satisfaction by delivering clear and concise information.
Sales Support:
Assist the sales team with administrative tasks, including preparing sales reports, presentations, and proposals.
Schedule and coordinate sales meetings, calls, and appointments.
Support the preparation of sales materials and product information.
General Administrative Tasks:
Provide administrative support to the sales department as needed.
Assist in the planning and execution of sales events and promotions.
Maintain organised and efficient filing systems.
Qualifications:
Proven experience in a sales support or administrative role.
Experience using Shopify and Zoho CRM is essential.
Strong organisational and multitasking skills.
Excellent written and verbal communication skills.
Detail-oriented with a high level of accuracy.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Benefits:
Competitive salary and performance-based incentives.
20 days paid annual leave + Australian public holidays off.
Australian business hours 8am – 5pm.
Professional development opportunities.
How to Apply:
Interested candidates are invited to submit their resume and a video recording of yourself answering the following questions:
Briefly introduce yourself, including your name and background.
Describe your experience with Shopify and Zoho CRM. How have you used these platforms in your previous roles?
What skills do you possess that make you a strong fit for this role? How do you prioritize and manage multiple tasks?
Email your resume and video recording to please note only applicants who send a video will be considered for this role.
APPLY FOR THIS JOB:
Company: TaxLeopard
Name: Suzie Atkin
Email: