Sales Support Associate – Promotional Products

iPromo is looking for a Sales Support Associate to work in our Enterprise Division.
We are proud to announce iPromo was listed on the 2021and 2022 Inc.5000 Fastest Growing Companies list. As well as our industries ASI Top 50 Best Places to Work list.
Why work here? Our people. Our leadership team and staff have worked hard to build a great culture.
We believe in our team members and their growth, knowledge, experiences and the balance it takes to be a rock star at work and at home. We believe in strengthening our communities and giving back. We believe in value-based leadership and living them day to day. We favor remote work for the right candidate.
If you have the experience for this position and share the same beliefs, we would love to talk to you.
Essential Duties & Responsibilities:
• Project management in support of your sales team
• Source out items and create presentations for proposals
• Create quotes
• Ensure accuracy of order
• Take payment and finalize the Quote into Job, SO then PO.
• Place orders with vendors
• Communicate with Sales Reps to ensure any errors get fixes and the Sales Rep is aware of the orders whereabouts at any time.
• Communicate with the Customer
o Get proof approval
o Provide order updates
o Communicate possible issues and provide possible resolutions
o Always keep the customer informed
• Communicate with the Vendor
o Collect PI’s and compare pricing
o Check the proof before sending it to the customer for accuracy (prevent back and forth)
o Make sure the order is moving the right direction
o Create follow ups
o Keep the vendor accountable
o Communicate with Accounting for seamless order and payment.
Skills required:
• Experience in the promotional products industry.
• A strong background in customer service and/or sales support a must
• A good foundation in sales/marketing/purchasing, billing.
• Basic understanding of graphics and artwork
• Strong attention to detail
• Ability to manage multiple projects at the same time and quickly prioritize tasks.
• Desire to work as a team with multiple people.
Education and Skills required:
• BS with Marketing concentration a plus
• 2 years of industry experience and 2 years of experience in a sales support or customer service role.
Technology/computer skills needed:
• Must be experienced with CRM/ERP systems, Microsoft office/outlook, Illustrator/Photoshop a plus.