Salesforce Administrator

POSITION DESCRIPTION
The Salesforce Administrator will lead the ongoing development of our Salesforce Platform deployment. The successful candidate will demonstrate proficiency in salesforce development and troubleshooting issues, while collaborating with technical and functional team members to develop firm best practices and database solutions. The ideal candidate will have a proven track record of success in improving processes and adoption using the salesforce platform. This role is part technical project manager, part administrator and part Salesforce analyst.
Reporting directly to the Director of IT as a member of the IT department, the Salesforce Administrator will be responsible for execution on day-to-day configuration, support, maintenance and improvement of our salesforce platform. This role will work closely with functional leaders, organization units, and subject matter experts to identify, develop and deploy best practices.

KEY DUTIES AND RESPONSIBILITIES
· Serves as primary system administrator for the Salesforce environment with over 150 users and multiple department-specific platforms
· Coordinate the evaluation, scope, and completion of new development requests
· Design and develop standard and custom components in the Lightning framework
· Proactively identify opportunities to build scalable solutions
· Analyze complex systems and troubleshoot system issues and fixing bugs
· Understand company demands and translate into design specifications through Salesforce platform knowledge
· Effectively serve as liaison between firm users, vendors, and Litify development team, leveraging knowledge base to increase efficiency
· Develop customized solutions within the salesforce platform
· Manage ongoing Litify-related projects to ensure appropriate priority is given to assignments
· Ongoing testing of stability and functionality of Litify application
· Maintain security and integration of application software
· Handle administrative functions, including user account maintenance, reports and dashboards, workflows and other routine tasks
· Complete regular internal system audits and prepare for timely upgrades
· Manage Click to view data feeds and other integrations
· Work with management team to establish suitable processes to support administrative, development, and change management activities
· Assist with training of new users and grow the Litify skill set across the firm
· Work independently with user groups to define and document development requirements
· Develop training module for new hire onboarding purposes

REQUIREMENTS
· Bachelor of Arts in Computer Science or Software Engineering strongly preferred
· Minimum 3-5 years of Salesforce development and/or administration experience, ideally in an in-house environment
· Salesforce Administrator Certification and/or Salesforce Platform App Builder Certification required
· Ability to communicate effectively with technical and non-technical audiences within all levels of firm
· Ability to manage multiple concurrent projects
· Creative and analytical thinker with superior problem-solving skills
· Excellent written and communication skills
· Familiarity with legal field a plus
· Excellent project management skills and a positive attitude
· Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
· Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests form the underlying true needs
· Ability to assess the impact of new requirements on Litify and all upstream and downstream applications, systems and processes
· Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
· Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
· Strong understanding of Click to view best practices and functionality
· Strong data management abilities
· A documented history of successfully driving projects to completion
· A demonstrated ability to understand and articulate complex requirements