Salesforce Administrator

Job Description: Salesforce Administrator
Position Title: Salesforce Administrator
Location: Melbourne, Australia
Company: CareAbout

About Us:
CareAbout began with a simple idea over a cup of coffee in Highett, Melbourne in 2014. Our mission is to make a difference by helping Australians find the best care solutions for their loved ones. Since assisting our first customer in 2017, we have helped over 40,000 Australians. We believe in empowering people with clear information and providing services that truly make a difference.

Our Purpose:
Make a difference.
Empower people through clear information.
Provide services that improve lives.
Source exceptional quality home care providers.
Simplify complex government jargon.
Operate with love and compassion.
Our Values:
Champion positivity.
Be accountable.
We are one team.
Courage counts.
Strive to be your best.
Embrace the adventure.

Who We Are Looking For:
We seek a passionate individual who loves working in an engaged and supportive environment to deliver exceptional service to our team and customers. You are motivated to add value, an excellent communicator, and always seek solutions. You treat everyone with respect and humility, and you are committed to making a difference in the care industry.

Key Responsibilities:
User Management: Create and manage user profiles, roles, and permissions to ensure proper access control.
Data Management: Handle data imports, cleansing, and de-duplication.
Salesforce Customization: Create and maintain custom objects, fields, formulas, validation rules, workflows, and process automation.
Stakeholder Collaboration: Gather and document business requirements for Salesforce enhancements.
User Support: Provide training, documentation, and ongoing technical support to end users.
System Monitoring: Monitor and troubleshoot system issues, bugs, and user-reported problems.
Salesforce Optimization: Stay updated with Salesforce releases, new features, and best practices.
Campaign Management: Configure, support, and troubleshoot CRM campaigns in Salesforce and dialer campaigns in GenesysCloud.
Data Reporting: Extract data, run existing reports and dashboards, and create new ones as needed.
Operational Efficiency: Look for ways to improve operational efficiencies and project management.

Key Competencies & Attributes:
Technical Problem-Solving: Passion for dealing with technical problems and finding creative solutions.
Time Management & Organization: Maintain a highly organized approach to work and complete multiple tasks within required timeframes.
Communication: Communicate effectively with all audiences using written and verbal expression.
Teamwork: Collaborate with peers for effective outcomes.
Analytical Skills: Strong analytical and data capability.
Learning & Development: Broad interest in emerging technology trends and positively receive feedback to improve performance.
Uphold Company Values: Take accountability, show integrity, perseverance, and discipline. Passionate about delivering great outcomes for customers.

Experience & Qualifications:

Essential:
Previous experience in CRM campaign management.
Strong knowledge of Salesforce platform, including configuration, automation tools (Flows), customization, and data management.
Proven experience as a Salesforce administrator or similar role.
Competency in analytics, data, and reporting.
Excellent communication skills, both written and verbal.
Enthusiastic and adaptable team player.

Highly Advantageous:
Salesforce developer experience.
Previous experience with GenesysCloud.
Previous experience in Dialler management (GenesysCloud).
Salesforce certifications, such as Salesforce Certified Administrator.

Desirable:
Bachelor’s degree in a computational field.

How to Apply:
If you are passionate about making a difference and meet the above criteria, we would love to hear from you. Join us in our mission to provide quality care solutions and make a positive impact on people’s lives.