Savvy Client Success Executive

Who are we?

At Drop Zero Digital, we’re not just building an agency but we’re crafting a haven for the ambitious and the innovative.

What we’re looking for: Client Success Manager

As our Full-Time Client Success Manager, you’ll be at the forefront in our client relationships. This role isn’t just about managing communications; it’s about owning them. You’ll be the guiding force, ensuring our clients’ journeys are seamless.

Your Mission:

Lead and inspire a team, managing 5-7 high-value eCommerce clients.
Create and implement innovative email marketing plans, primarily via Klaviyo.
Collaborate with a talented team of Copywriters and Designers to create impactful campaigns.
Ensure excellent client communication to drive satisfaction and ROI, while also generating ideas and creating brief overviews for client flows.
Conduct quality checks for designs to ensure they meet standards, including reviewing product titles and ensuring consistency.

What’s in It for You?

Earn a competitive starting salary of $900 per month
Performance bonuses for creativity, client satisfaction, and upselling.
A chance to grow with an emerging agency, with potential roles in marketing, management, and sales.
Work closely with our visionary owner and contribute to our vibrant, multinational brand portfolio.

We Need You to Have:
At least 1 year of client-facing or customer service experience.
A marketing flair with skills you’re eager to showcase.
Availability Mon-Fri between 7am to 3pm UK time. May require occasional calls with client until 5pm UK time 1-2 times per week.
Fluent English skills and previous remote work experience.
Familiarity with Trello, Slack, and G-Suite. Experience using Klaviyo is a plus!
A results-driven mindset with exceptional attention to detail.
Quick learning and adaptability skills.
A laptop or PC with a stable internet connection and a professional workspace.

Sounds Like Your Dream Job?

Here’s how to leap into this exciting opportunity:

Start your proposal with the word “firepower”
Fill out our hiring form and include a Loom video (1 Minute Recording)
Impress us in a quick call to explore our mutual fit
Show your prowess in a practical test (up to 2 hours, part of the application process).
Ace the second interview with more situational questions to test you under pressure.
1 Week Paid Trial to ensure it works both ways

Questions, issues, or feedback? We’re here for you.

Drop Zero Digital Hiring Team