Scheduler

Job Description
We are looking for experienced Shifting Care Coordinators to manage all aspects of the schedule for clients & caregivers. The ideal candidate will be responsive and flexible, ready to address caregiver concerns promptly and professionally.

Why is this role “Shifting Care Coordinator?”
This role is Full-time. 40 hours per week. For the first three to four weeks, you will be working a standard Monday-Friday shift as you undergo Care Coordination and Scheduler training. After those two weeks, you will receive a new shift schedule.

Responsibilities
– Provide support and assistance to caregivers outside of regular business hours.
– Answer patient calls, field questions, and assist patients in making new medical appointments
– Change or cancel appointments as necessary
– Manage and maintain caregiver schedule by filling open shifts, coordinating schedules to increase or decrease the amount of necessary staffing
– Relay appropriate matters to the Operations Manager for direction
– Conduct check-ins with caregivers and perform 90-day/annual evaluations
– Generate reports on caregiver supply and demand for direct supervisor
– Keep phone list updated, and current staff information updated in system
– Maintain schedules digitally and ensure accurate data entry of client/caregiver information
– Effectively organize, track, and communicate about all tasks
– Communicate changes to schedule to appropriate staff

Requirements
– Graduated with a 3-year or 4-year Bachelor’s degree
– Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring, or an equivalent background check/clearance available in the country
– Must be comfortable with using Hubstaff, a time-tracking application
– Experience coordinating calendars, scheduling, and rescheduling
– Must be comfortable answering calls
– Recruitment experience is a plus, but NOT required
– Healthcare background is a plus, but NOT required
– Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
– Experience using any scheduling system, Microsoft Office, and Google Workspace
– Professional-level English (written and verbal/voice)
– Computer or laptop with access to the internet (min speed of 25 Mbps)

Compensation and Benefits
– Full-time: Up to PHP 55,000 a month (Based on experience)
– 100% Remote (Permanent work from home)
– HMO
– Bonuses and incentives
– Paid training