Scheduling Coordinator

*Work from Home *Work Australian hours *Paid fortnightly *Long-term full-time position *No micromanagement *Your ideas are valued *We reward those that take initiative and are proactive **Strong Scheduler or Coordinator with our Cleaning teams required to join our growing team *Mix of phone (inbound & outbound), email and ad hoc tasks

About us
We are a house cleaning company based in Melbourne (Australia), and operating in multiple cities around the country.
We offer two services for our customers: House Cleaning (Once-off cleans and Regular cleans), and End-of-Lease Cleans. Calibre Cleaning is a dynamic and innovative Home services company dedicated to providing top-quality products/services to our clients.
We are committed to delivering exceptional customer experiences and driving business growth.
We want to bring in a strong Scheduling Specialist to help us grow.

About the role
As a pivotal point of contact, you will be central to our operation, ensuring our cleaning teams are effectively allocated, schedules are optimized, and communication with customers remains seamless. Your knack for identifying priorities, quick decision-making, and keen attention to detail will ensure our services run smoothly, and our customers are always satisfied.
Flexibility is key.

About you

Negotiation and Pricing Skills
Engage with clients effectively, understanding their requirements.
Capable of negotiating pricing adjustments or add-ons to cater to specific needs.
Ensuring both the company’s and the customer’s best interests are maintained.
Continuous Improvement
Always on the lookout for process enhancements.
Sharing feedback and implementing changes to increase efficiency.
Staying updated with the industry’s best practices.
Clear Communication
Effective communication with both internal teams and customers.
Being the bridge between customer requirements and team deliverables.
Ensuring all parties remain informed and aligned.

Duties & responsibilities

On an average day, you will:
Coordinate cleaning job assignments.
Adjust schedules based on customer feedback.
Handle high-priority urgent bookings.
Liaise between customer service and cleaning teams.
Ensure no bookings remain open.
Communicate any operational changes.
Maintain accurate documentation.
Negotiate pricing adjustments when needed.
Drive continuous improvement in processes.

Skills and experience
Proven experience in customer service, ideally in the service industry.
Strong background in scheduling or job assignment.
Exceptional communication abilities, both written and verbal.
Deep sense of responsibility and commitment.
Skillful in negotiations.
Data management proficiency is a bonus.

Why should you join us?

Autonomy
– You won’t be micromanaged in this role. You are being hired because you are a professional and an expert. And will be given the freedom to perform at your best. (Help and support are always available)
Your ideas are valued
– You are joining as a valued team member where your thoughts and ideas are welcomed
Continuous training
– You will have a budget for further training courses and books. We want you to be constantly growing
Grow with us
– We are a small company now, but as the company grows, you’ll grow with us through internal promotion opportunities.
Great hours
– Work Australian business hours. 8-hour work days, rotating roster between 8am – 6pm AEST/AEDT (weekend work required)
– Competitive salary and performance-based incentives
– Health, dental, and vision insurance benefits
– Supportive and collaborative work environment
– Employee recognition programs and team-building activities

Ideal Work Environment
A quiet space for undistracted communication.
Reliable internet connectivity.
Necessary office equipment setup.

To Apply, click on the link below: Click to view/ywu58fng

We’re excited to welcome you onboard!