Scheduling Coordinator/Appointment Setter

This is a remote position.
**Go to Click to view..ph to submit your official application for this position.**

We’re Level, a fast-moving and fast-growing US-based company connecting work-from-home Filipinos (Virtual Assistants) with our clients located in the US. In the past few years, our company has seen rapid and exponential growth, even through the pandemic. We attribute this growth to how we focus on employee satisfaction as our priority, which in turn leads to satisfied clients. We value being dependable, relational, humble, and just. Our core team is close-knit and dedicated to our mission. We set big goals, both personally and professionally, and hold each other accountable to achieve them.

What are we looking for:

We are hiring for a Scheduling Coordinator to join our client who is operating a recruiting and staffing agency. The ideal candidate is someone who can work independently, detail-oriented, and able to adapt to a fast-paced environment. They will also be able to prioritize their workload, manage a large employee schedule, and communicate effectively with others. In addition, they will be self-disciplined and comfortable working independently or as part of a team.

Role Overview
– Process and schedule all incoming backup care shifts in a timely manner following a strict process (mostly via portals and emails but sometimes phone)
– Handling all backup care nanny cancellations (last minute or in advance), canceled shifts will either be restaffed or canceled and appropriate actions will be taken
– Keeping the schedule up to date at all times including available shifts cancellations and time changes
– Be aware of unfilled shifts report to your manager and fellow staff about statistics and hiring needs
– Build rapport with backup care clients and attempt to convert them to temp or membership clients via follow up emails/texts and on-going communications
– Maintain good relationships with nannies and staff while tracking issues that come up
– Respond in a timely to all staff communications including gmail folders, asana tags, group texts and individual texts
– Carefully document all employee issues so the admin team are aware
– Document issues with buc vendors/partners to bring up in monthly meetings
– Attend weekly staff meetings and bring up any company-wide issues to your manager for discussion at these meetings
– Write a recap at the end of each shift to alert the next scheduler of any noteworthy events that happened during your shift as well as details information and instructions for any tasks you were not able to finish
– Assist with “team tasks” when buc scheduling is slow (instructions/training will be provided)

Tools:
Google Email
Copper Web App (gmail extension)
Google Voice
When I Work (scheduler)
Google Maps
Bamboo HR
Workplace
Asana
Toggl
Google Calendar

Requirements
Just like any job, you need to have the right tools to perform well. That being said, we need you to meet the following requirements to ensure success in this role:
• 1 main computer with at least core i5 processor
• A backup computer with at least core i3 processor
• Internet service provider with at least 10 mbps speed with no capping / data limit
• At least 5 mbps backup internet service
• An internet hub/cafe nearby that operates during your working hours

Other requirements:
– PhilHealth ID Number
– NBI Clearance

Benefits
Rate: $5/hour

Schedule:
Thursday-Sunday, 2:00 pm-1:00 am PST (Friday-Monday 5:00 am – 4:00 pm Manila time), 10-hours per day, 4 days per week shift

Benefits:
– Life Insurance worth Php100k
– Comprehensive HMO coverage + 1 free dependent + additional dependents at cost
– 10 paid holidays off + 7 paid personal leaves annually
– Annual increases
– Performance bonuses
– Job security – we’ll work to find you another client should your client need to cancel service
– Guaranteed pay on time
– Company events and prizes
– Passionate support system

Working with us, you’ll experience a blend of challenging days and rewarding moments. We offer a supportive team atmosphere where your contribution is valued. If you’re ready to embrace a role that combines tech-savviness with administrative excellence, we invite you to join us!

**Go to Click to view..ph to submit your official application for this position.**