Scheduling Coordinator (Part-Time)

*What We Are Looking For:
SCHEDULING COORDINATOR
– the main task is to answer inbound calls from patients/therapists/case managers in a timely and friendly manner, evaluate and respond to their concerns, make outbound calls if necessary, and other related tasks

*About Us:
United Rehab Group (URG) provides home-based physical and occupational therapy in Southern California. Our goal is to help our patients manage and improve their overall quality of life in the comfort of their homes.

We pride ourselves on giving top-level care to our patients recovering from injuries or surgery in a home health setting.

*What To Expect:
– STRICTLY ATTENDANCE IS A MUST
– time-sensitive tasks
– fast-paced and stressful working environment
– able to work under pressure
– catch-up quickly during the training
– daily tasks given must be completed before logging out (if cannot be done within the working hours, willing to extend hours but no OT pay)

*Qualifications:
– BPO experience or experience working from home is DESIRED
– Availability without other work commitments is DESIRED
– Healthcare experience is a SIGNIFICANT ADVANTAGE
– Ability to work well under pressure and manage multiple tasks simultaneously
– Perform well in a high-pressure environment
– Stable wired internet connection and reliable device with at least 8GB of RAM or higher
– Internet speed test: at least 20mbps (both download & upload)
– Comfortable and quiet workspace or environment, and a noise-canceling headset
– Back-up internet & power supply

*Soft Skills Requirements:
– STRONG communication, listening, and comprehensive skills
– STRONG organizational and time-management skills
– Detail-oriented with a strong sense of dedication, reliability, and commitment
– Quick and a fast learner
– Responsible and a team player
– Critical thinker and competent
– Proactive

*Tools Used:
– Slack
– Hubstaff
– Hola/Kinnser
– Pipefy
– Google Voice/Text
– RingCentral

Please check below the terms for this position:
* PART-TIME POSITION: $2.50/hour (non-negotiable; will assess after 30 days for salary increase)
* PAYROLL DATE: every 5th of the month through PAYONEER (non-negotiable)
* WORKING SCHEDULE:
– Monday to Friday: 9am-1:00pm US Pacific Standard Time (PST)
– Monday to Friday: 1:30pm-5:30pm US Pacific Standard Time (PST)

*If interested, please send us a message with the following requirements.
– link to your updated resume
– screenshot link of computer specifications
– screenshot link of internet speed test
– vocaroo recording link on why should we hire you

*Those who are NOT FOLLOWING SIMPLE INSTRUCTIONS will not be entertained.