SDR & Customer Support Manager

Title: Email Marketing/Cold Outreach Expert & Customer Support Manager

Location: Remote (Async Work Environment)

About Us:
We are an innovative B2B SaaS company, revolutionizing cold outreach for startups. Our platform enables businesses to define their Ideal Customer Profile (ICP), automates prospecting, leverages AI for prospect research, and facilitates the creation of custom email campaigns. As we scale, we’re enhancing our capabilities to ensure our AI-driven solutions achieve excellence.

The Role:
We’re seeking an Email Marketing/Cold Outreach Expert & Customer Support Manager to join our growing team. This role is crucial in manually crafting email campaigns and managing customer support inquiries via Slack, serving as a bridge as we continue to refine our AI technology. Your contributions will be key to our clients’ success and our platform’s growth.

Responsibilities:

Develop and implement effective cold outreach email campaigns.
Handle customer inquiries and provide support via Slack, ensuring a high level of customer satisfaction.
Collaborate with our team to understand client needs and refine their ICPs.
Utilize our internal technology (similar to HubSpot CRM) for campaign management and execution.
Monitor, analyze, and report on the effectiveness of email outreach strategies and customer support interactions.
Offer insights to enhance our AI-driven prospecting, research capabilities, and customer support processes.
Requirements:

Proficiency in English, with exceptional writing, communication, and interpersonal skills.
Experience with CRM technologies, ideally with functionalities similar to HubSpot.
Ability to work asynchronously, with flexibility in hours.
Proactive, creative, and detail-oriented with a commitment to excellence.
Previous experience in email marketing, cold outreach, customer support, or related fields.
What We Offer:

A role at the forefront of a rapidly expanding company.
Remote, flexible work environment with async communication.
Part-time to full-time transition potential (20 to 40 hours/week) based on performance.
Immediate start, aiming for a quick and seamless integration into our team.
How to Apply:
Please submit your resume, a brief cover letter detailing your interest and fit for the role, and any relevant work samples or case studies. Emphasize your experience with CRM technologies, email marketing strategies, and customer support.

Our headquarters is in London, but we welcome candidates from all time zones. If you’re eager to make a significant impact and grow with us, reach out today.