Seasonal Customer Care Associate

IMPORTANT: We will only process applications of those who will apply through this link:
Click to view/apply/qUO58HHfui/Seasonal-Customer-Care-Associate

Seasonal Customer Care Associate

What You’ll Do:
Be the primary contact to external customers via phone, chat, and email
Ensure quality of all orders, including photo placement and spelling/grammar
Be dedicated to 100% customer satisfaction
Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
Other duties as assigned

What You Should Have:
Excellent written and verbal communication skills
Friendly, bright and outgoing personality with a “can do” attitude
Internet savvy, general computer skills, and at least average typing skills (40wpm)
Preference for at least one-year customer service experience in a call center environment
Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
Reliable attendance
Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Work-from-Home Requirements:
Own computer (Windows 10 or higher, at least 8GB RAM and at least Intel i5 or Ryzen 5 processor)
Noise-cancelling headset
Private, distraction-free environment
Reliable high-speed internet access (non-Wifi connection for computer)
Experience working from home in a Customer Service industry is preferred

RECRUITMENT TIMELINE

Training Schedules:

First Batch: October 23 to November 3, 2023
Monday to Friday, 8:00 AM to 5:00 PM US Pacific Time

Second Batch: November 6, 2023 to November 17, 2023:
Monday to Friday, 8:00 AM to 5:00 PM US Pacific Time

Production Schedules: (After training, your schedule may be one of the following):

WORK SCHEDULE
Mon-Fri 5:00 AM 2:00 PM
Mon-Fri 9:00 AM 6:00 PM
Mon-Fri 11:00 AM 8:00 PM
Mon-Fri 12:00 PM 9:00 PM
Mon-Fri 8:00 PM 5:00 AM

Fri-Tue 5:00 AM 2:00 PM
Fri-Tue 9:00 AM 6:00 PM
Fri-Tue 11:00 AM 8:00 PM
Fri-Tue 12:00 PM 9:00 PM

Sat-Wed 5:00 AM 2:00 PM
Sat-Wed 9:00 AM 6:00 PM
Sat-Wed 11:00 AM 8:00 PM
Sat-Wed 12:00 PM 9:00 PM
Sat-Wed 8:00 PM 5:00 AM

Important Notes:

We will prioritize and prefer candidates who will be flexible on the schedules provided.
Please be aware that we use Hubstaff for time and screen tracking. If this is something you do not agree with, please do not submit an application.
We only use Wise to pay our contractors.
The rate for this position is 327 PHP per hour (equivalent to 56,680 per month)
This is only a temporary position for Q4 of 2023. (October to December)