VIRTUAL OPERATIONS ASSISTANT
LIZ CASKEY CULINARY & WINE EXPERIENCES
Hi there! We are hiring a full-time virtual operations assistant to support our company’s operations in international travel & wine imports from South America in the US and ensure all logistics run smoothly and effectively in order to exceed our clients’ expectations. Here is a link to our website.
You will assist with administrative tasks and create systems for our business while supporting our vendors and customers. This role is integral to the ongoing process improvements that will allow our company to scale.
REQUIREMENTS:
-MUST BE A SELF-STARTER & TAKE INITIATIVE: I am not looking for someone to be told what to do. I am looking for someone to not only deliver tasks yet see how they can go above and beyond to anticipate what needs to be done, leverage idle time improving our backend systems, and ultimately, creating more revenue for the business.
-Proven experience as a Virtual Assistant or relevant role in Operations. Experience in event management, travel, and imports is a plus.
-Experience with word-processing software and spreadsheets (e.g. MS Office, Google Suite)
-Familiarity with project management tools like Click-Up
-Knowledge of online calendars and scheduling (e.g. Google Calendar)
-Able and willing to learn new tech platforms necessary to operate our business quickly and efficiently
-Familiarity with social media platforms
-Excellent email and written communication skills
-Excellent time management skills
-Solid organizational skills
-Attention to detail and ability to problem solve
-Enjoy working in an intense, fast-paced environment
ABOUT YOU:
For this position, you must possess the following qualities to be successful:
-Fast implementer & self-starter
-Great written and oral communicator
-Dependable & trustworthy
-Detail-oriented and a proven passion for creating and operating systems
-Have a “get the job done” attitude & ethic for hard work
-Go above and beyond what is asked of you. Strive for excellence and improving the company’s performance and service.
-Bachelor’s degree in management, business, finance or relevant field preferred.
-Perfect English and some working knowledge of Spanish preferred as we work with South America.
ABOUT LCCWE:
Here are a few things you should know about our business:
–Liz Caskey Culinary & Wine Experiences is a luxury travel agency creating culinary and wine journeys in South America and California. We work with very high level customers and our core mission is to open South America’s fine wines, cuisine, craftsmanship, and culture to our guests. We also import fine wines from South America from terroir producers we visit to the United States. This is a growing part of our business.
You can learn more about us here:
-We have a podcast and are moving more deeply into media initiatives
-We move very fast & expect the people we work with to be the same way
-We are very loyal to our employees & treat them with respect
ABOUT THE POSITION:
Here are some of the on-going tasks and responsibilities:
-Document all administrative procedures & then follow those procedures–THIS IS THE CORNERSTONE. EVERYTHING YOU DO MUST BE DOCUMENTED AS A PROCESS WITHIN A SYSTEM AND FOLLOWED IF THE SYSTEM DOES NOT ALREADY EXIST.
-General admin tasks
-Email management and organization of folders.
-Respond to emails and inquiries from customers; monitor email account
-Actively contribute to the growth of the business. Bring forth new ideas and strategies.
TRAVEL-RELATED
-Support our Travel Operations Coordinator in administering all aspects of a trip’s required reservations, modifications, and cancellations in a timely and efficient manner.
-Contact suppliers to book, confirm or provide information regarding tours reservations. Make sure that hotels/suppliers confirm every component of each new services and suppliers as needed in alignment with company SOP protocols.
-Coordinate with the suppliers and LCCWE collaborators about all details of customer trips and services
-Send required documentation to LCCWE hosts/guides running the trip in advance and communicate all significant trip details to vendors and other relevant individuals in preparation for a trip
-Coordinate and assist in ground support for logistical issues during trips
-Address any customer issues that arise, work with our company CEO & Operations Coordinator to solve operations-related issues
WINE-IMPORT RELATED
-Coordinate logistics for import of wine ranging from registering labels to liasoning with the shipping carrier and wineries.
-Coordinate client shipments for fulfillment of wine orders
-Support outreach to distributors and suppliers
-Follow changes in government rules and regulations related to the destinations we serve.
-Assistance in booking any events, appointments, related to showing or tasting wines as required.
-Support marketing activities: uploading Social Media content, preparing e-mail marketing campaigns and newsletters as needed.
ABOUT COMPENSATION:
-Full time, 40 hours per week
-Ability to work from 9am-5pm EST Monday – Friday. Some weekends may be necessary during the busiest months of year (November – April).
-Bimonthly pay
HOW TO APPLY:
#1 If you are interested in this position and believe you have the qualities listed above to be successful, first complete this Google Form: /vayM4z6KcuzPoAkPA
#2 Then email and in the subject line, type: “#VirtualAssistant JobOpp application has been submitted” In the first paragraph, tell us why you want this job, what experience you bring to the company, and how you would contribute to be an asset to the company and ultimately its growth. DO NOT FORGET TO ATTACHED YOUR RESUME.
#3 Once you submit your responses, if you have followed the application guidelines, we will respond within 48 hours. Be on the lookout for an email coming from:
IF YOU DO NOT FOLLOW THESE STEPS, YOUR APPLICATION WILL NOT BE CONSIDERED.
Congratulations you made it to the end! We look forward to learning more about you.
This is an ongoing position. We want to work with a team player for years, not weeks.
APPLY FOR THIS JOB:
Company: Prop Legal Pty Ltd
Name: Liz Caskey
Email: