Senior Admin Executive (2-3 Years of Experience)

Our company is a leading global ecommerce company with a strong presence. We are dedicated to providing high-quality products and services to our customers worldwide. With two major offices in two different regions, we are continuously growing and expanding our team. Currently, our dedicated staff comprises 20-30 individuals, and we are seeking enthusiastic and committed team members to join our ranks.

What we’re looking for:
– Very detail-oriented, hardworking
– The ability to take the initiative and solve problems
– The ability to manage time effectively
– Communication skills
– Proficient in written and verbal English
– Proficient in Google Docs/Sheets
– Knowledgeable in editing (Photoshop/Canva)
– Able to commit for a long period
– Someone who can handle advertisement
– Someone who knows how to handle Shopee / Lazada

The main responsibilities are:
– Listing new products on our online stores on different platforms.
– Organize and follow up cases by calling or emailing e-commerce platforms (E.g., refund/return, complain, fraud)
– Assisting in administrative tasks such as filling out spreadsheets on customer details, downloading/sending of documents, etc.
– Reply 100% to customer’s chat inquiries within a stipulated time frame. Attending all customer service inquiries including exchange, refunds, and product knowledge.
– Tracking of competitor’s pricing and analysis reports
– Product hunting for us to expand our business
– Monitoring of products sold per week/per month, shipments
– Generation of AWB/picklist for processing of orders
– Updating Inventory in inventory management system and preparation of Stock report
– Ad Hoc service requests with merchants, follow-up

Some basic requirements we would need from you:
– Modern desktop or laptop computer
– High-speed, reliable internet (5Mbps or faster)
– Ability to work and take phone calls in a quiet environment
– Quick and responsive (by WhatsApp or Slack) and respond to requests.

Please state in the title ‘[Full Name], I’m applying to Senior Admin Executive (2-3 Years of Experience)’ and reply the following below:

1. Short summary of 6 bullet points of your previous job experience.
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2. Short summary of your previous experience.
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3. Your expected monthly salary for salary in PHP.
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4. Your preferred working hours.
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5. What makes you apply for the role?
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6. Your relevant ecommerce experience (not as a customer).
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PLEASE FOLLOW THIS FORMAT. Those who do not reply in the above WILL NOT be screened.