RESPONSIBILITIES
– Manage remote team of ±5 customer service agents & admin assistants in the Philippines, ensuring high-quality service is being provided
– Create & Improve systems in Notion, Google Sheets and other tools for more effective, more consistent & better customer support or administrative processes
– Implement processes & tasks that will save the company costs in both Customer Service & Admin Departments
– Improve our products/service based on customer complaints and suggestions
– Create KPI’s, Measuring systems & set OKR’s & Expectations
– Collaborate with the R&D and Supply Chain Team to solve bottlenecks or improve key results
– Eliminate, simplify, automate and delegate tasks & processes
– Weekly 1-on-1’s & Team Meetings to hold your team accountable
REQUIREMENTS
1. Have experience leading a Customer Support and/or Admin Team
2. Have experience working remotely as a Manager in an E-commerce Company
YOU
– Are a self starter
– Are coachable
– Are tech-savvy
– Are data-driven
– Require little direction
GREAT TO HAVE
– Experience in a High Growth Startup
– Experience with Notion
– Experience with Shopify
– Experience with Amazon
– Experience with Canva
– Experience with Zendesk or alike.
WHALE BRANDS
We create brands, manufacture physical products, import from China to Europe and sell D2C via platforms like Amazon, Bol Com, Shopify, Kaufland and other channels. Our vision is to reach a €1B Valuation by 2030.
WHAT’S IN THERE FOR YOU?
GROWTH CULTURE
– 100% Remote Work (WFH)
– NO Work Schedule
– YES, no graveyard shift 😉
– Work when you perform best
– Most of us work standard Filipino Daytime hours
– 2 Hours Paid Professional Development/week
– 3 Paid Team Gatherings/year in the Philippines
– Growth Possibilities up to Executive Management
COMPENSATION PLAN
– Start Salary: $5-$7/hr (DOE)
– 1X Loyalty Raise/year
– 13th-month pay
– Salary Raise opportunity every 6 months
– Monthly Performance Rewards. Rewards up to $1000 (Macbook)
BENEFITS PACKAGE
– 5 Paid Company Holidays
– 10 Days Paid Time Off Annually (PTO)
– Up to 14 Days PTO after 4 years of service
– SSS
– Philhealth
– Pag-ibig
– Healthcare (HMO)
– 1X Paid Massage/month
APPLY HERE
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Our typical hiring process consists of the following:
1. Submit Application in the Google Forms
2. Screening Interview
3. Second Interview
4. Offer
5. Onboarding
APPLY FOR THIS JOB:
Company: WB
Name: Whale Brands
Email: