Senior Customer Service Executive

Job Description
Do You Enjoy Helping Others & Creating A Fantastic Customer Experience?
If your answers are “Yes” to the above questions, we want you on board as our Customer Relations Associate!
[Your Growth]
As our Customer Relations Associate, you are the mouthpiece of our brand. You’ll actively connect with and serve parents within our fast-growing community where we’re known for our fantastic customer experience. Think of us as a 5* service: we’re professional, highly efficient and empathetic.
[Your Responsibilities]
We’re looking for a self-motivated team player who can take care of our customers’ needs and further the growth of our community:

* Deliver an enjoyable customer experience through various channels: Expect 95% of the communications to be digital (Calls, Text & Email)
* Attend to enquiries professionally & resolve any issues/complaints raised: You’ll learn how to exercise active listening & see how we can best help our customers with their challenges.
* Develop a deep understanding of our courses to make appropriate recommendations to our customers: You’ll learn about the key takeaways & frequently asked questions of each course. Don’t worry: you’re not expected to hard-sell our programmes & there’re no pesky sales targets to hit.

We lead from the heart and win as a team. We believe in creating a nurturing environment for our team members of diverse backgrounds to learn the best customer service practices and develop their potential with us. You can look forward to friendly colleagues and experienced mentors who believe in transparency and bringing out the best in you. 
As a dynamic team, we’re huge on team socials too – think lip-smacking dinners, snacks and karaoke nights. While we work hard, we also trust that spending time together helps our close-knit team foster a stronger camaraderie at work. 
[You, Our Ideal Candidate]
We’d love to have a chat with you if you meet the following criteria:
Required:
* Strong Communication Skills: You should be able to communicate effectively in written & spoken English. (We don’t need you to speak in Queen’s English. You will be fine so long as your grammar is accurate & you sound comprehensible.)
* Patience & Understanding: Dealing with customers with varied expectations is part & parcel of this role. Each of our customers is unique so we would like to work with someone who is able to adapt & manage their requests effectively.
* Strong Perseverance: You must be willing to work hard to learn as much as possible. We’ll work with you to gain the skills you need to succeed in this role.
* Commitment To The Role: You should be able to commit to working three weekdays & two weekends. The best part is that you get to sleep in or run your errands before starting work at 12PM on weekdays!
Good To Have:
* Prior Customer Service Experience: A background in Marketing, Communications, Customer Service, Business or Public Relations is preferred. If you’ve prior experience managing a frontdesk in an education, medical, fitness, retail or hospitality environment, that’s a huge plus.

-must have a strong and stable internet connection at least 2mbps??-be able to work 5 and a half days a week