Senior Customer Service Representative (with Amazon Experience)

We are a start-up company dedicated to delivering exceptional customer experiences. We pride ourselves on our commitment to excellence and are looking for talented individuals to join our team and help us achieve our goals.

Job Requirements:

– Amazon Experience: Must have 1 year experience with Amazon (preferably MFN).
– Customer Service: At least 2 years of experience as a senior-level customer service associate.
– Technical Skills: Basic to intermediate proficiency in Microsoft Office/Google Suite (Word, Excel, Docs, Spreadsheets).
– Analytical Skills: Ability to analyze issues and propose effective solutions.
– Adaptability: Thrives in a fast-paced environment.
– Availability: Willing to work 6 days a week when the business needs.
– Monitoring: Comfortable being monitored using a time tracker tool.
– Technical Setup: Must have your own device (preferably a laptop for power interruptions) and a reliable internet backup.
– Independence: Can easily understand and work on their own by following Standard Operating Procedures (SOPs).
– Work Setup Flexibility: Okay with a work-from-home setup but willing to work in the office in the future and potentially work in China.
– Team Player: Works well in a team and fosters a collaborative environment.
– Growth-Oriented: Eager to learn, grow, and advance within the company.

Key Responsibilities:

– Provide top-notch customer service to our clients, ensuring their needs are met promptly and effectively.
– Utilize your Amazon experience to enhance our customer service processes and strategies.
– Create and maintain process documents to ensure consistency and efficiency in operations.
– Collaborate with different departments to streamline processes and improve overall service delivery.
– Gather customer reviews and develop plans to improve feedback and satisfaction.
– Report arising issues to the correct department for timely resolution.

Good to Have:

– Team Management Skills: Experience in managing a team.
– Training Skills: Ability to conduct training sessions.

If you meet the above requirements and are excited about the opportunity to work in a challenging and rewarding role, we would love to hear from you! Please fill up this form: Click to view/sZc7tBP2HyRxTdPGA