SMBC Marketing Solutions Inc. is looking for a skilled and experienced Customer Service Representative who is a great team-player, a fast-learner, and very adaptable! We are looking for an applicant with a pleasing personality, and with values that are essential for a customer-facing role.
Your day-to-day tasks while you are training will include the following:
Learn our store products and ask questions, to ensure that what you are learning about what we offer.
Follow our guidelines. If you do not know an answer, ask for help.
Learn that our customers are our top priority, and all communication must be done in a courteous manner.
On a normal day, your tasks will include the following:
• Answer all calls in a prompt manner.
• Answer Live Chats and reply to customers in a timely manner.
• Answer all tickets (emails) in a timely manner.
• Work on adjusted schedules during peak season (e.g., Black Friday).
• Accomplish assigned side tasks.
QUALIFICATIONS/SKILLS
• 2-3 years CSR experience is a must! Applicant must be willing to work in a high-volume setting while efficiently providing the • • • Customer Service Experience through phone calls, emails, and live chats.
• Graduate of a 4-year course.
• At least 41 wpm typing speed.
• Fluent in speaking/writing in English.
• Willing to work in Central Standard/Daylight Time (graveyard shift in Philippine Time)
• Must have own computer or laptop with minimum specs that can perform the job function
Employment Type: Full-time
Work hours: 8 hours per day, following CST/CDT
Work Schedule: Monday to Friday
Work hours: 08:00 AM to 05:00 PM CST/CDT (actual work hours may vary)
Rest Days: Saturday and Sunday
Work Set-up: Remote
Start Date: Immediately (ASAP)
Our company believes in the motto, “Work hard, PAY hard.” We are looking for individuals who are committed to their jobs and loyal to the company. In return, we will take care of you ALL THE WAY until your retirement. We offer a competitive salary and the best benefits package in the industry!
Benefits for full-time employees*:
• Work-from-home set-up
• HMO with one free dependent
• Retirement plan and Life Insurance (funded one year after regularization)
• 13th Month Pay
• 14th Month Pay (Performance Bonus) [14th Month Pay will be granted to the employee if they reach their annual KPI (Key Performance Indicator).]
• Guaranteed Annual Review
• Maximum non-taxable de-minimis
• Annual 8 days Paid Time Off
• Annual 4 Sick Leaves
• SSS, Pag Ibig, and PhilHealth Contributions
*Full-time contract to be offered after three months of freelance contract. Full benefits are to be granted after regularization, except for HMO and non-taxable de-minimis benefits, which will be offered upon absorption after the freelance contract.
Salary is negotiable based on experience. Please attach your resume link upon applying and confirm that you have the mandatory experiences/qualifications listed above.
Kindly attach your resume link upon application.
APPLY FOR THIS JOB:
Company: SMBC Marketing Solutions Representative Office
Name: Kimberly P.
Email: