Overall Responsibilities
• Servicing Level 2 and Level 3 support tickets, with a passion for excellent levels of customer service
• Create clean and concise PowerShell / YAML code
• Develop integrations utilizing REST for multiple API’s and their associated applications
• Be Subject Matter Expert (SME) for the knowledge topics you are responsible for (primarily Automation Engineering covering products such as Windows, Microsoft Office, Office 365, Active Directory, Exchange,?Microsoft Teams, OneDrive, and areas such as Desktop and Server computing, Networking, cloud computing and other areas which can be automated for the purpose of servicing IT requests and incidents)
• Work on tasks assigned from Team Leaders, and complete them to an acceptable level of quality and in a reasonable timeframe
• Work with other engineers, to review, gain feedback, discuss, and determine the best approach to implementation for tasks for you to complete
• Create documentation when required for tasks you are working on such as instructions, guides, as-built, technical specifications, and general product documentation
• Embody our core company values
• Aid in the fulfilment of the organisations Vision & Mission through the completion of all requested tasks within your capabilities
Core Responsibilities
• Work within the helpdesk team for up to 50% of your week, on Level 2 and 3 support tickets
• Work on Automation tasks for up to 50% of your week. You would work with multiple technical departments to create N-Able N-central Automation policies, Pia AiDesk packages (YAML based), PowerShell, API code
Technical Skills
• Certified in Administrating Microsoft 365
• Experience with N-Able N-central RMM (particularly Automation Manager Package development)
• Experience with ConnectWise PSA / ConnectWise Manage
• Experience with BrightGauge (Particularly setting up Gauges and Dashboards)
• Programming experience
• REST API experience
• Microsoft Exchange Administration
• Azure Infrastructure Administration
• Desirable: Certified in Azure Administration
Critical Competencies
• Administration and support of Microsoft Product Stack – on-prem, and cloud
• MSP/Systems Engineer or equivalent Senior Service Desk support role
• Strong PowerShell script writing skills
• Experience in a client-focused IT technical support role
• Experience with an MSP preferred
• Proficient in writing PowerShell scripts
• Excellent communication skills, both written and verbal, being able to interact with end-users effectively
• Demonstrated high level of customer service and customer advocacy skills and proven ability to build strong relationships with a range of clients
• Ability to work independently, yet part of a collaborative team
• Strong organisational and time management skills
• Ability to prioritise and multitask in a fast-paced environment
• Promote a culture of quality customer service in the organisation
APPLY FOR THIS JOB:
Company: gigCMO
Name: Amit Parbat
Email: