Senior IT Support Specialist

Introduction to Cyber Risk Analysis Group

Welcome to Cyber Risk Analysis Group – where innovation meets security and excellence is our everyday standard! We’re not just any Microsoft Cloud Solutions provider; we’re the trailblazers in managed security services, making a mark in the tech world from our base in vibrant Greenville, SC.

At Cyber Risk Analysis Group, we’re all about making work life not only easier but a whole lot safer for our clients. Our mission? To deliver top 5% strategic technical services to mid-market logistics and manufacturing firms.

But here’s the deal – we’re looking for dynamic, high-energy professionals who don’t just fit into our culture but add to it. Our core values of competence, professionalism, consistency, and vigilance aren’t just buzzwords; they’re the DNA of our company. They drive every decision we make, every service we deliver, and every innovation we pioneer.

If you’re someone who thrives in a fast-paced, high-impact environment and believes in pushing the boundaries of what’s possible, then Cyber Risk Analysis Group is the place for you. Join us and be a part of a team that’s not just keeping up with the future – we’re creating it!
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Job Purpose:
The Senior IT Support Specialist will ensure the smooth operation of our clients’ IT infrastructure, providing top-notch technical support and problem-solving expertise.

Key Responsibilities:
Provide technical support to clients via phone, email, and in-person.
Troubleshoot and resolve hardware and software issues in the Microsoft cloud and Windows endpoints.
Manage network configurations and ensure system security.
Conduct regular system maintenance and updates.
Train and mentor junior IT staff.
Document technical procedures and issue resolutions.

Qualifications and Skills:
Required: Bachelor’s degree in Computer Science or related field, 5+ years of IT support experience, proficiency in Windows operating systems, strong problem-solving skills.
Preferred: Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE).

Work Environment:
This is a fully remote role. The employee must allow CRAG to install our security software on the employee’s computer as a condition of employment.

Compensation and Benefits:
Salary range: $1500 per month.

Reporting Structure:
The Senior IT Support Specialist reports to the Operations Manager and will mentor junior support specialists and work alongside them.

Application Instructions:
Interested candidates should apply to this job posting to be considered.