ABOUT THE ROLE
At , a premium website specializing in high-ticket CarPlay enabling products, we’re seeking a full-time Senior Order Processing Specialist. This pivotal role offers an exceptional opportunity to make a significant impact on our rapidly growing business, primarily serving VIP customers in the US. We value hard working honest proactive professionals who are ready to take on a high degree of responsibility and bring innovative solutions to enhance our operations and customer satisfaction.
YOUR IMPACT
Your work is at the heart of our success. As a key member of our team, you’ll be directly influencing our brand image, customer experience, and operational efficiency. Your responsibilities will include:
Efficient Order Processing: Manage all aspects of order processing with our Hong Kong suppliers, ensuring timely and accurate execution. Your efforts here will directly boost customer satisfaction and contribute to our company’s reputation for excellence.
Return, Refund & Chargeback Processing & Support: Handle returns, refunds and chargebacks through customer support with speed and empathy. Your role in shaping a positive brand image is crucial.
Connecting Clients to Tech Support: Our providers offer tech support for their products. When a customer is in need of help, you will have to connect them to the provider, e.g., through Whatsapp Groups.
Continuous Improvement: Proactively and strategically contributing to the optimization of the order processing system, the return, refund & chargeback processes and the improvement of the customer experience through suggestions and ideas. We listen to you!
WHY YOUR WORK WILL MATTER
Your performance will have a threefold impact: enhancing the customer experience, maintaining the positive image of our brand, and ensuring the smooth operation of our online store.
This position is one where you will have:
High-responsibility: This position is central to our team’s and clients’ success
Decision-taking power: You will be able to suggest and decide on the best way to do things and how to improve the process.
Impact of Participant Weight on Team Dynamics: As a person of high-responsibility, your opinion on business matters will be taken highly into consideration.
YOUR PROFILE
Shopify Experience: You must have +2 years of experience with Shopify, as it’s the software the website runs on (ideally, but not mandatorily you also have experience in and Asana).
High Level of English: Fluent in both written and spoken English, capable of delivering outstanding customer service via email.
High degree of responsibility taking: Ready to take significant responsibility and eager to contribute meaningfully to our success.
Proactiveness: As you will be the responsible person for Order Processing & Return, Refund & Chargeback Processing & Support, we expect active proposals on how to optimize and improve the processes.
Automotive Enthusiasm: Knowledge of vehicle brands or a passion for aftermarket car parts is preferred but not required.
BENEFITS
Competitive Salary: A strong monthly salary of USD 1250, plus paid national holidays and an additional 5 days of paid vacation per year.
Consistent Schedule: Your working times will be from 1PM-9PM GMT+8 to align with our suppliers and customers. This will be a 40h/week position.
Growth Opportunities: This full-time, long-term position comes with the potential for a future managing role, reflecting our commitment to your professional development.
High Flexibility: You’ll have the freedom to implement your strategies, provided they yield satisfying results.
A dedicated mentor will guide you through the initial two weeks, ensuring you’re well-prepared. Our company’s Discord server and biweekly meetings foster a collaborative and supportive environment.
APPLICATION PROCESS
To apply, send us your CV & an audio file (no longer than 2 minutes) explaining why you are the ideal candidate for this role. If you pass to the next round, we would ask you to write what you would do in three different situations you may encounter in your day to day and lastly we would have an interview with you. These steps will help us understand your fit for the role and your approach to potential challenges.
THAT’S IT!
If you’re ready to make a real difference and propel our company forward, apply now! We’re excited to review your application and potentially discuss this opportunity further in an online meeting.
Thank you for considering a career with .
Best,
Merge Screens HR Team
APPLY FOR THIS JOB:
Company: Authority Solutions
Name: Carlos Torresano Gómez
Email: