Senior Sales Operations Manager (FMCG)

Job Summary:
-Established and provided direction in ensuring goals and objectives were in line with business needs.
-Monitor overall operations to ensure that each sale individuals are equipped with a defined itinerary, necessary resources, knowledge of the required process, and proper behavior to optimize negotiation and account management.
-Review individual and team performance to create a data-driven decisions. Additionally, in order to provide constructive feedback and proper action needed to address possible concerns.
-Evaluate current workforce levels to prevent manpower shortages and identify hiring needs as per the company’s requirements and objectives.
-In-charge in checking and strict monitoring of Monthly Call Plan, Actual Visit Report, Attendance, and Status Report, including budget expenses and compliance of each Sales Managers are aligned with the proposed target.
-Spearheaded the weekly alignment report in reviewing performance management and resolutions necessary to cover the risk.
-Perform other sales operations-related duties such as RTV and A.R monitoring, IMS auditing, and checking bills.
-Ensures zero to minimal incident reports and sets out immediate actions when needed.
-Maintains up-to-date knowledge of the current sales data management and analysis of account performance to develop insights and make recommendations on areas for optimization.
-Contributes to strategic planning and in the revision of targets and recommends sales methodologies to help the department run effectively and in support with the set standards and priorities.
-Oversees and plans all sales-related activities; such as sales efforts, continuous education, and training events, including new hire training programs and coaching process of sales.
-Propose and conduct effective training programs based on the current needs of the sales department and in developing potential for each sales representative in reaching their targets.
-Collaborating with other departments and upper management to identify business goals.
Qualifications:
-Candidate must possess at least a Bachelor’s degree in Business Management and another related business course.
-At least 3-5 years of working knowledge and experience in the related field is required for the position.
-Preferably FMCG Manager that is well-versed in sales operations in Retail/Distribution.
-Computer literate with a high degree of proficiency in the Microsoft Office Suite of products including Word, Excel, PowerPoint, and Outlook.
-Strong communication skills for effective verbal and written communication with the entire team, including presentation skills with the upper management.
-Possesses a strong leadership skill to evaluate ongoing sales team performance and has experience with training management and providing coaching when necessary.
-Advance analytical and problem-solving skills to identify opportunities for sales.
-Strong attention to detail and accuracy.