Senior Systems Engineer

PLEASE DO NOT APPLY IF YOU DO NOT MEET THE JOB REQUIREMENTS

As a Senior Systems Engineer, you will be part of a supportive and dynamic team that encourages learning, ensuring a fulfilling and rewarding IT career. This is a great long-term position, with an opportunity for growth in an established IT firm.

We are seeking an engineer with experience in Microsoft Azure with architecting and building AVD and server infrastructure. We also desire an engineer with RMM and scripting experience.

Technical Support & Client Communication – Required
-Excellent spoken and written English skills are required
-Please include a recording of your spoken English with your application

REQUIREMENTS:
-At least 5 years of relevant Level 3 technical support experience
-Minimum of 3 years of experience with MSP tools such as Autotask, HaloPSA, Bitdefender, etc.
-Minimum of 3 years of experience with ticket system software.
-You should possess strong documentation skills
-You should have a strong passion for IT and helping people
-You should have clear English verbal and written skills
-Microsoft technology such as Office 365, Microsoft AD, Azure, Exchange & Windows Server
-Strong comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
-A clear understanding of cybersecurity best practices
-Minimum of 5 years of experience with networking such as Sonicwall, pfSense, UniFi Firewalls
-Minimum of 5 years of experience with creating and maintaining VPN environments
-Minimum of 5 years of experience with cloud solutions such as Microsoft Azure and Citrix
-Minimum of 5 years of experience supporting Windows 10, Windows 11, Server 2012, and Server 2019
-Minimum of 5 years of experience with Microsoft Office Suite end-user support
-Minimum of 5 years of experience with administration and support of Microsoft Office 365
-Minimum of 5 years of experience with managing user accounts via Active Directory
-Escalation support for support desk
-Advanced knowledge of Microsoft Windows Servers 2012-2022
– Working experience in a virtual environment: Hyper-V, VMware, Azure and/or Citrix environment
– Experience in configuring and maintaining back up technologies including Altaro/Hornet Security
– Diagnose and rectify WAN and LAN issues.
– Practical experience in PC hardware repairs is an advantage.
– Practical experience in deploying and migrating users from old PCs to new PCs
– A desire to work with SME businesses to directly support their IT infrastructure.

SUPPLEMENTAL EXPERIENCE:
-Previous work experience with an MSP (3 years preferred)
-Previous work experience with an overseas company in the USA, West Coast

TECHNICAL REQUIREMENTS:
– You must enclose a CV with your application
– You must have a reliable, high-speed, hard-wired internet connection
– You must have a Windows 10/11 Professional Edition PC (that you do not share with anyone else)
– You must have a noise-canceling headset

Monday-Friday, Mountain Standard Time zone

Technical Skills
– Good desktop troubleshooting skills on Windows OS 11, 10, 8 and MacOS including printer set-up and connectivity issue

Good to have:
• Experience with Unifi networking equipment and pfSense and/or SonicWall firewalls
• Experience troubleshooting VoIP Systems, including 3CX and Yealink Phones
• Experience working with a RMM and other remote management tools

Certifications
• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified IT Professional (MCITP)

*** If interested, please be sure to include a link to your resume. In addition, since this position will occasionally interact with our clients and end users, please also include a link to a sample of your English speaking.