Do you know SIMPRO?
We need a admin super star to provide support to our overworked Service Administrator. You must be prepared to learn, and become a champion using our program – Simpro. You will need a very good understanding of the english venaculair in the healthcare industry. A natural empathetic and graceful attitude towards service clients.
Your role will be processing purchase orders for repairs and annual safety inspections that are received internally, communicating back and forth with customers to set a schedule for attendance and record this in the job. Coordinating with our australian based technicians to schedule them in, ensuring they have all the important information required for them to attend and execute their job.
Other support will be but not limited to:
Attending to daily tasks and completing them within the due date
working with the NDIS portal to claim payment upfront for our customer
sending out quotes in our maintenance planner for upcoming annual safety inspections
Sending out ‘welcome’ packs to customers
working with service dept to provide a ‘whole of life’ customer journey experience
support in our rental equipment scheduling, invoicing and reporting etc.
Assisting with creating and implementing SOP’s across the department to improve efficiencies.
As you will have access to some personal and priviledged information, your understanding around australian privacy laws is paramount.
***Prior working history for australian companies will be a high advantage***
***Prior working history with Simpro Suite software will be a huge advantage***
***Prior working history with healthcare companies in australia will be a high advantage***
***Project Management history will be an advantage***
Successful candidates will join our Aussie Team of 28 + our current Full Time Philipino Team of 4
Opportunity for growth and upskilling
Opportunity to travel to Australia for training and team engagement annually
Opportunity to join a team and business that are creating positive impact across the country by providing solutions to improve peoples lives daily
Please research the company and review if you want to be our next Star Soldier in the team.
Successful candidates in the first round will be invited to attend a MS Teams with our CEO to discuss possibilities for joining the team.
APPLY FOR THIS JOB:
Company: HLS HEALTHCARE
Name: Melissa Stehr
Email: