About Us:
We are a small, people-first technology consulting firm with a focus on helping others win.
Job Description:
We are seeking a Service Desk Coordinator to join our team. The ideal candidate will be the first point of contact for our clients, providing excellent customer service and ensuring all service requests are managed efficiently. This role requires outstanding English speaking skills, a friendly and open personality, and exceptional attention to detail.
Key Responsibilities:
– Serve as the initial point of contact for clients seeking IT support via phone, email, or in-person.
– Log and prioritize service requests, ensuring accurate and detailed documentation.
– Coordinate with technical teams to assign and resolve service tickets promptly.
– Monitor and follow up on the status of outstanding issues, keeping clients informed.
– Maintain a high level of customer satisfaction through effective communication and problem-solving.
– Assist in developing and maintaining service desk procedures and documentation.
Requirements:
– Excellent English speaking skills.
– Friendly and open personality with strong interpersonal skills.
– Great attention to detail and organizational skills.
– Previous experience working at a Managed Service Provider (MSP) is a plus.
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
– Proficient in using service desk software and Microsoft Office Suite.
– Strong problem-solving skills and a proactive approach to work.
Why Join Us?
– Competitive salary and benefits package.
– Opportunities for professional growth and development.
– A collaborative and supportive team environment.
– Exposure to a variety of clients and industries, enhancing your skills and experience.
How to Apply:
If you are a dedicated and detail-oriented professional with a passion for customer service, we would love to hear from you. Please send your resume and a short one minute video talking about why you think you’d be perfect for this job. You can share it with us via whatever file sharing tool you prefer (Google Drive, OneDrive, etc).
Working hours are from 8 am Central time to 5 pm Central time
10 Days PTO
9 Paid Holidays
$500 Home Office Improvement Allowance after probationary period.
Train and Pay
13th month
SSS reimbursement
Philhealth reimbursement
APPLY FOR THIS JOB:
Company: RECON DISTRO CORP.
Name: Paul Nelson
Email: