Service Coordinator Specialist

No Sense Entertainment Pty. Ltd., a leader in the collectable souvenir industry, is seeking a Service Coordinator Specialist with a passion for customer service and a track record of excellence in support roles. As we expand our offerings of Penny Press and Medallion Machines across Australia, New Zealand, Singapore, and South Korea, we need a proactive and experienced individual to help manage our growing customer base and service operations. If you have experience in customer support, technical troubleshooting, and enjoy working in a dynamic, fast-paced environment, we invite you to join our remote team.

Key Responsibilities:
– **Advanced Customer Support:** Act as a senior point of contact for complex customer inquiries, using your experience to resolve issues efficiently and enhance customer satisfaction.
– **Service Management:** Take ownership of the service ticket process, from advanced troubleshooting to resolution, ensuring high levels of service quality and efficiency.
– **Technical Coordination:** Oversee the dispatch and management of service technicians, including scheduling and technical support, leveraging your expertise to improve processes and outcomes.
– **Documentation and Process Improvement:** Lead in the creation and maintenance of service documentation, and use your insights to drive continuous improvement in our service delivery.
– **Mentorship and Collaboration:** Serve as a mentor to junior team members, sharing your knowledge and fostering a collaborative team environment.

Qualifications:
– Proven experience in a customer support or service coordination role, with a history of managing complex customer issues.
– Strong technical acumen, with experience in troubleshooting and problem-solving.
– Relevant training or certifications in customer service, technical support, or related fields.
– Previous experience working remotely, demonstrating strong self-management and communication skills.

Skills:
– Exceptional communication skills, with the ability to explain complex issues clearly and concisely.
– A customer-first mindset, with a commitment to delivering high-quality service.
– Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
– Leadership qualities, with experience in mentoring or guiding team members.

About Us:
No Sense Entertainment Pty. Ltd. values innovation, quality, and customer satisfaction. We offer a supportive and flexible work environment, opportunities for professional development, and the chance to be part of a dynamic and creative team.

How to Apply:
If you’re ready to take your service coordination skills to the next level with a company that values your expertise and offers room for growth, we’d love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you’re the ideal candidate for this role. Please tell me the title of the last book you read and what it was about.