Join Our Team as a Level 1/2 Remote IT Technician
Are you passionate about technology and ready to take your IT career to the next level? Best IT and Business Solutions is looking for a dedicated Level 1/2 Remote IT Technician to join our dynamic team. If you have a strong technical background, exceptional problem-solving skills, and a desire to make a difference, we want to hear from you!
About Us:
Best IT and Business Solutions is an established IT Managed Services Provider (MSP) with a reputation for excellence and a commitment to serving small to medium businesses across Western Australia. We have expanded our presence to the Philippines and are looking for a talented IT professional to join our remote team.
Why Choose Best IT?
Professional Development: We value ongoing learning and growth. As a Level 1/2 Remote IT Technician, you’ll have the opportunity to upskill with relevant certifications and advance your career.
Great Work Culture: We foster a collaborative, supportive, and enthusiastic team environment where your skills and ideas are appreciated.
The Role:
As a Level 1/2 Remote IT Technician, you will play a crucial role in providing technical support and solutions to our clients in Western Australia. Your responsibilities will include:
Providing IT Support: Resolve technical issues and provide assistance to clients through remote support channels.
Troubleshooting: Diagnose and resolve hardware and software problems on a wide range of IT systems especially in M365 environment.
Client Communication: Maintain clear and professional communication with clients to understand and address their IT needs.
Documentation: Keep accurate records of service requests and technical solutions.
Collaboration: Work closely with our team to ensure efficient problem resolution and client satisfaction.
Requirements:
The ideal candidate for this role will have:
Technical Expertise: Strong knowledge of IT systems, including hardware, software, and network troubleshooting.
Experience: Previous experience in an IT support role, ideally at the Level 1/2 support level.
Certifications: Relevant IT certifications are a plus.
Communication Skills: Excellent verbal and written communication skills to interact professionally with clients.
Problem-Solving Skills: Ability to analyze and solve complex technical issues.
Team Player: A desire to work collaboratively in a dynamic team environment.
Benefits:
Remote Work: This is a remote position, offering flexibility in your work location.
Competitive Salary: A competitive salary package will be offered, commensurate with your skills and experience.
Professional Development: Opportunities for further training and certification to enhance your skills.
Join Our Team:
If you’re excited to be part of a growing international team and ready to make a difference in the IT world, apply now to become a Level 1/2 Remote IT Technician at Best IT and Business Solutions. We’re looking for enthusiastic individuals who are passionate about technology and eager to contribute to our mission of delivering exceptional IT solutions to our clients.
To apply, please send your resume and a cover letter outlining your qualifications and why you’d be a great fit for our team. We can’t wait to welcome you to the Best IT family!
APPLY FOR THIS JOB:
Company: Rhino Squad
Name: Matthew Sear
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