ServiceNow Business Analyst

Join Teiva Systems and unlocks the power of the ServiceNow platform!

Teiva Systems, a ServiceNow Premier Implementation and Technology Partner, has a mission to deliver excellent products and services on ServiceNow. We help organizations maximize productivity, reduce risks, and accelerate time-to-value. Based on ServiceNow, we automate processes in ITSM, ITAM, ITOM, ITBM, HR Management, and IoT Devise Management – all processes at one point. Our critical success factors are long-standing technology combined with delivery expertise, flexibility, customer dedication, and respectful company culture.

We are looking for a ServiceNow Business Analyst to join our Teiva Systems Team!

THAT’S WHAT YOU WILL STAND FOR

– Work with our customers on analyzing processes;
– Map customer business processes and identify pain points and resource requirements;
– Compare current state and potential process scenarios;
– Generate business value analysis for our customers together with our sales team;
– Collaborate across teams to collect inputs and share feedback;
– Gathering requirements, and finding out clients’ business needs;
– Writing project documentation;
– Producing business requirement artefacts;
– Hold training sessions for system users.

THAT’S YOUR SKILLS

– Experience in BA field from 2+ years;
– Experience with ServiceNow Platform implementations from 2+ years;
– Experience in writing project documentation and in developing User Stories, and user flows;
– The output of BA artifacts: traceability matrices (decomposition of business requirements into functional/non-functional requirements), functional specifications, use cases, UML diagrams, BPMN diagrams, and acceptance test plans;
– Knowledge of industry models of business and service processes;
– Knowledge of data exchange technologies, and understanding of IT solutions architecture;
– Ability to communicate complex ideas effectively — both verbally and in writing — in English;
– Superior analytical thinker, and facilitator in each communication;
– Understand complex processes, data flows, and reports;
– Ability to ask the “right questions”;
– Proficient with leading customer meetings;
– Proficient in communicating with people on all hierarchical and technical levels;
– Diligent, detail-oriented, and obsessed with quality results;
– Excellent verbal and written communication skills;
– Fluency in English is a must.

AS A PLUS
– Experience in the telecom/finance/SaaS industry is a big plus.

WE OFFER TO YOU

– Teiva Systems is a Premier Partner of ServiceNow international company, you can be a part of a company with high-level expertise;
– Values-driven culture of intelligent people working together to build something great;
– Your opinion, vision, and input will be valued and make a measurable difference;
– Very cohesive leadership team with common values;
– Fun to work in and a great environment of professionals;
– Excellent opportunities for professional and career growth;
– This exciting market segment with a lot of great options in ServiceNow;
– Competitive salary for your level of professionalism;
– Opportunity to work with world leaders;
– A completely remote type of job and flexibility.