Shared Customer Support Agent

Join our fast growing company as a Shared Customer Support Agent with English C1 language skills.

It is a remote full-time position.

Schedule: Floating schedule with 3 types of shifts (8:00-16:00, 16:00-00:00, 00:00-8:00), Mon-Sun. (Please note, that there are night shifts here and agents must have 4 such shifts per month. In general, there will be working days and then two days off )

At PEXLY you have great opportunity to get:
– Experience in the international company working with people around the globe;
– Compensation – 450$ for the first 3 months, and 550$ after
– Bonus – depending on the execution of the KPI
– Training will be provided by the company and the client.
– Dynamic work in a young team of like-minded people in a mysterious business sphere
– Management’s attention, support and motivation.

Your responsibilities:
– Manage open tickets, chats sometimes calls in a timely manner.
– Achieving the previously set KPIs (CSAT, SLA, Productivity, other)
– Following the assigned priority.
– Maintaining 24/7 coverage for clients.
– Keeping the database and FAQs up to date.
– Offer overall workflow improvements.
– Maintain regular reporting.
– Being a support agent for several projects simultaneously

You are our perfect candidate if you have:
– English B2+;
– Customer Support experience would be close to compulsory.
– Good communication
– Critical Thinking
– Positive Attitude
– Multitasking
– Ability to work under pressure
– Flexibility and ability to adapt to the business needs
– Team Play
– Being conscious and responsible for own actions
– Experience working with CRMs
– Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.
We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.
We will be glad to welcome you to our team. Grow your career with PEXLY!