Shipping and Billing Coordinator

We are seeking a detail-oriented and proactive individual to join our team as a Shipping and Billing Coordinator. The primary responsibilities of this role include generating accurate bills of lading for shipments, effectively managing chargeback disputes with credit card companies, and assisting with reconciliation tasks in our accounting department. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a keen eye for accuracy.

Responsibilities:

Generate and maintain accurate bills of lading for all outgoing shipments, ensuring compliance with regulatory requirements and company standards.
Coordinate closely with the shipping and logistics team to gather necessary information for bill of lading creation, including product details, quantities, destinations, and shipping methods.
Liaise with carriers and freight forwarders to ensure timely and accurate delivery of goods, resolving any discrepancies or issues that may arise during the shipping process.
Monitor and manage chargeback disputes with credit card companies, investigating the root causes of disputes, gathering relevant documentation, and providing timely responses to challenge invalid chargebacks.
Work collaboratively with internal teams, including customer service, sales, and finance, to gather necessary information and documentation to support chargeback disputes.
Assist in reconciling billing and shipping records with financial transactions to ensure accuracy and completeness in accounting records.
Conduct periodic audits of billing and shipping documentation to identify discrepancies, errors, or opportunities for process improvement.
Stay informed about industry regulations, best practices, and emerging trends related to billing, shipping, and chargeback management.

Requirements:
Proven experience in billing, shipping, or related roles, with a strong understanding of logistics and accounting principles.
Familiarity with bill of lading creation processes and shipping documentation requirements.
Experience in managing chargeback disputes with credit card companies, including knowledge of dispute resolution procedures and regulations.
Excellent communication skills, both verbal and written, with the ability to effectively communicate with internal teams, customers, and external partners.
Strong attention to detail and accuracy, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Proficiency in using accounting software and Microsoft Office applications, particularly Excel.
Ability to work independently with minimal supervision while also collaborating effectively within a team environment.
This position offers an exciting opportunity to join a dynamic team and play a key role in ensuring the accuracy and efficiency of our shipping and billing processes. If you are a motivated and detail-oriented individual with a passion for logistics and accounting, we encourage you to apply.