Seeking a skilled and experienced virtual assistant to help me with my scaling online business – we just launched in February and did 1000+ orders & $52k USD in sales last month. We are selling dog products through 100% paid advertising, to help dog parents keep their dog safe and stylish at night. Our main product is a hoodie, with collars, etc, other accessories.
It’s just me as a 1 person business, and I need help with the following requirements below. I’m looking for a long term employee that is extremely coachable and excited by the opportunity of working with a 7-figure e-commerce brand. We are scaling fast and you will learn so much working with me. This immediate hire is for 1 part time, pretty quickly, it may evolve into full time. And from here, I will hire additional 1-2 VA’s which you would help to cross train.
Month 1: 20 hours a week ~ $500/mo
Month 2+: Could easily grow into full time 40 hours a week
Daily responsibilities:
– Manage customer support emails
– Help customers with sizing their dog / exchanging sizes, handing refunds
– Communicating to customers on order status & ensuring peaceful resolutions + product reviews
– Managing orders & updates between Shopify, Zendrop (dropshipping), Slack, Rush, (shipping) and Gmail
– Outreach on Instagram DM & email to build dog influencer relationships
– Manage pipeline of influencers – sending product, gathering content, ensuring posts, and KPIs
– Manage and field questions in real time from online store’s chatbot to help people to buy (AI will do 90% of the work)
– Other projects I come up with as I build new systems — there will be plenty!
Must have requirements
– Shopify Experience – managing orders, refunds, size exchanges, etc. *** NEED Reference
– Dog Owner / Lover** I need the customer support tone to be authentic, from 1 dog owner to another
– Very proficient in written english & previous experience with written customer support via email / social media
Training:
– I am building out a wiki of all the processes I’d like to outsource
– It will be an ongoing process / I will coach new projects & systems as the business evolves
Looking forward to hearing from you!
Neal & Luna
APPLY FOR THIS JOB:
Company: Ecom Dream
Name: Neal Huey
Email: