Shopify Customer Service

Join our dynamic and thriving Dutch e-commerce business as a Customer Service Representative and become an integral part of our success story. We are a rapidly growing online retailer committed to delivering exceptional service to our customers. As a market leader in our industry, we offer a collaborative and innovative work environment with ample opportunities for career growth.

Position Overview:
We are seeking a skilled and hardworking individual to join our Customer Service team. As a Customer Service Representative, you will be responsible for providing outstanding support to our Dutch-speaking customers. You’ll play a crucial role in ensuring customer satisfaction, handling inquiries, resolving issues, and maintaining positive customer relationships. This role offers substantial opportunities for career advancement as we continue to expand.

Key Responsibilities:

Respond promptly and effectively to customer inquiries via various communication channels, including chat, email, and social media.
Provide accurate and comprehensive information about products, services, and promotions.
Assist customers in placing orders, tracking shipments, and resolving any issues that may arise.
Utilize language translation tools, such as ChatGPT or DeepL, to communicate effectively with Dutch-speaking customers.
Collaborate with other teams, including logistics and sales, to address customer needs and ensure a seamless experience.
Proactively identify and address potential challenges to prevent customer dissatisfaction.
Maintain up-to-date knowledge of products, policies, and procedures to provide accurate information.
Qualifications:

Fluency in ENGLISH (both written and spoken) is essential.
Excellent communication skills in English, as you will collaborate with a diverse team.
Previous experience in customer service, preferably in an e-commerce environment.
Familiarity with translation tools such as ChatGPT or DeepL is a MUST.
Strong problem-solving skills and the ability to handle challenging situations with a positive attitude.
Detail-oriented with excellent organizational and multitasking abilities.
Tech-savvy and comfortable navigating various software applications.
Benefits:

Competitive salary with performance-based incentives.
Opportunities for career advancement in a rapidly growing company.
Comprehensive training and ongoing professional development.
Vibrant and inclusive work culture.
Employee discounts on our products.
If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to join our team and contribute to the success of our thriving Dutch e-commerce business. Apply now and embark on a rewarding career journey with us!