Shopify Customer Service

Job Title: Shopify Customer Service Representative
Job Type: Gig-based with potential for long-term commitment and increased responsibilities
Location: Remote
About Us:
We are a thriving DUTCH e-commerce business seeking a dedicated and reliable Shopify Customer Service Representative to join our team. Our company is committed to providing exceptional products and services, and we are looking for an individual who shares our passion for customer satisfaction.
Responsibilities:

Email Support:
Respond promptly to customer inquiries via email.
Address customer concerns, provide product information, and assist with order-related inquiries.
Ensure timely and accurate resolution of customer issues to maintain high levels of customer satisfaction.
Customer Relationship Building:
Build and nurture positive relationships with customers to enhance their overall experience.
Identify opportunities to exceed customer expectations and promote brand loyalty.
Trustworthiness:
Establish trust with customers through transparent and effective communication.
Handle customer data and information with the utmost confidentiality and professionalism.
Adaptability:
Stay informed about product updates, promotions, and company policies.
Adapt to changes in procedures and processes as the business evolves.
Team Oversight (Future Responsibility):
Demonstrate leadership qualities with the potential to oversee and guide other customer service team members.
Assist in training new hires and ensuring a cohesive and efficient customer service team.
Requirements:
Shopify Proficiency:
Experience using Shopify for customer service tasks is essential.
Familiarity with Shopify features, order management, and basic troubleshooting.
Communication Skills:
Excellent written and verbal communication skills.
Ability to convey information clearly and professionally.
Ability to work with Deepl and chatgpt translator is a must.
Customer-Centric Mindset:
A strong commitment to providing exceptional customer service.
Empathy and patience when dealing with customer inquiries and issues.
Trustworthy and Reliable:
Proven track record of reliability and trustworthiness.
Ability to work independently and meet deadlines.
Adaptability:
Willingness to adapt to evolving responsibilities and take on new challenges.
Openness to learning and improving skills.
Opportunities for Growth:
This gig-based position has the potential for increased hours and responsibilities in the near future. The ideal candidate will have the opportunity to play a key role in the growth of our customer service team and may progress to a leadership position overseeing other employees.
If you are passionate about customer service, have a strong work ethic, and are looking for a dynamic role with growth potential, we invite you to apply.
To apply, please submit your resume, a cover letter outlining your experience with Shopify, and a brief statement on why you are interested in building a long-term relationship with our company.
Note: This is a remote position, and candidates from any location are welcome to apply.