Shopify Dropshipping Customer Service Representative (with Chargeback Experience)

We are seeking a highly skilled and experienced Customer Service Representative to join our Shopify dropshipping team. As a Customer Service Representative, your primary responsibility will be to provide exceptional customer support and assist in resolving chargeback disputes. This position requires a deep understanding of chargebacks and the ability to effectively handle customer inquiries and concerns related to this issue. This is a remote position, and the successful candidate will be expected to work 7 days a week for 7 hours a day.

Responsibilities:

– Provide outstanding customer service and support to customers via various communication channels, including email, live chat, and phone.
– Investigate and resolve chargeback disputes in a timely manner, ensuring customer satisfaction and minimizing financial losses.
– Work closely with our fulfillment team to track orders, update customers on shipping status, and address any issues that may arise.
– Maintain accurate and detailed records of customer interactions and chargeback resolutions.

Requirements:

– Proven experience as a Customer Service Representative in a dropshipping or e-commerce environment, preferably with a focus on chargeback resolution.
– In-depth knowledge of chargeback processes, including dispute management and evidence gathering.
Strong communication skills, both written and verbal, with the ability to effectively communicate complex information to customers.
-Exceptional problem-solving and critical-thinking skills, with the ability to analyze chargeback cases and provide appropriate resolutions.
-Proficiency in using Shopify and other customer support tools.
– Ability to work independently and prioritize tasks in a fast-paced, deadline-driven environment.
– Strong attention to detail and organizational skills.
– Availability to work 7 days a week for 7 hours a day.

Application Questions:

Describe your experience in handling chargebacks in a dropshipping or e-commerce setting.
1 How do you approach customer inquiries related to chargebacks? Can you provide an example of a challenging customer 2 2 2 interaction you successfully resolved?
3 What strategies do you employ to minimize chargeback disputes and prevent future incidents?
4 How comfortable are you with working remotely and managing your workload independently?
5 Have you worked with Shopify before? If so, please describe your level of proficiency.
6 Do you have any specific tools or techniques you use to stay updated on the latest chargeback regulations and policies?

To apply for this position, please also send your resume and Skype ID.