About Us:
At Icy, we’re more than just an online store; we’re known for quality products and top-notch service. Our commitment to providing a great shopping experience has made us a trusted name in e-commerce.
Position: Shopify E-Commerce Manager
As a Shopify E-Commerce Manager at Icy, you’ll be responsible for managing all customer inquiries, ensuring a smooth shopping experience, and optimizing our online store to increase conversion rates.
What You’ll Do:
– Oversee and manage all customer email inquiries, phone calls, and messages with our trademark responsiveness.
– Manage our complete Shopify store, including product listings, inventory management, and order processing.
– Collaborate proactively with our team to identify areas for improving the online shopping experience.
– Implement smart strategies and tactics to increase the conversion rate on our website.
– Analyze customer behavior and feedback to make data-driven improvements.
– Ensure a responsive, efficient, and positive experience for customers throughout their journey.
– Work with cross-functional teams to align our e-commerce efforts with our business goals.
Requirements:
– Proven experience in e-commerce management, with a focus on Shopify.
– Exceptional customer service skills, adept at handling customer inquiries professionally.
– A strong track record of significantly improving conversion rates on e-commerce platforms.
– Mastery of e-commerce tools and platforms, specifically Shopify.
– Proficiency in analytics to translate customer data into valuable insights.
– Excellent communication skills, both written and spoken.
– A genuine passion for enhancing the online shopping experience.
Why Choose Icy:
– Competitive compensation that recognizes your skills and contributions.
– The opportunity to lead our e-commerce efforts and shape the Icy customer experience.
– Collaboration with a dedicated team committed to providing excellent customer service.
– A role within a dynamic and growing e-commerce brand.
Ready to Enhance E-Commerce and Customer Experience?
If you’re an e-commerce expert with a passion for improving online shopping journeys and increasing conversion rates, we invite you to apply. Send your resume and a cover letter outlining your e-commerce expertise and strategies to .
Elevate e-commerce and customer satisfaction with us at Icy.
Note: We appreciate your interest in Icy. Please note that only candidates selected for an interview will be contacted.
APPLY FOR THIS JOB:
Company: IBX Digital
Name: Nehal Rao
Email: