Shopify Ecommerce Customer Support & Livechat

Hi there!
We’re a fast growing e-commerce company. We are looking for someone to help with our customer support for our Shopify stores. We are in the home decor, home improvement, electronics, apparel niches and currently have about 100-200 tickets per day.
Task included are:
– Reply customers email in Gmail or Gorgias
– Reply/monitor social media comment/DM
– Refund/cancel customers orders
– Communicate with our suppliers about customers order
– Reply customer inquiry through Livechat
– Answer phone call
What You Need To Have:
– Organised and pay attention to great details
– Stable internet connect
– Strong written and verbal communication skills
– Experience in dealing with a diverse range of clients/customers
– Experience with using Shopify, Facebook Business Suite, Gmail and Gorgias
– Always keen to learn new stuff
– Able to manage conflicts and expectations of customers
– Good critical thinker
Please answer these questions in your cover letter:
1. Do you already have another job? If so, where are you working and how many hours are you working?
2. How much money do you want to make?
3. How long have you been doing customer support work for e-commerce or dropshipping company?
4. Do you have your own computer and Internet access? If you have access, how fast is your connection?
5. Will you work from home or from an Internet café?
6. Did you grow up watching Sesame Street or Batibot?
7. Do you have experience in using Gorigas and Shopify?
8. Please send me three references and examples of your best work.
9. Please write a paragraph of why I should hire you. Don’t send a list of your experience; describe it to me.
10. When would you be available to start work?
Looking forward to hearing from you!
PS. Please include the sentence “You’d be dumb not to hire me because…” in your cover letter.