Shopify Operations Expert | Assistant Merchandiser (E-Commerce)

Company Overview:
We are a rapidly growing e-commerce company. Our team is searching for a detail-oriented and organized Assistant Merchandiser (e-commerce) to help manage daily operations and contribute to our ongoing success.

Job Description:
As an Assistant Merchandiser (e-commerce), you will support our Amazon and Shopify store operations, ensuring both platforms run smoothly and efficiently. This role is ideal for someone who thrives in a fast-paced environment and is eager to grow their skills in e-commerce management. We are looking for someone knowledgeable, highly trainable, committed, willing to learn, and proactive. If you possess these qualities and are ready to take on new challenges, we would love to hear from you.

Key Responsibilities
Day-to-day order Ecommerce Order Management
– Daily Shopify order check to ensure the success of all orders. i.e.: Cancellation of fraud orders, or payment failure for Subscription orders.
– Ensure all orders are fulfilled without any payment/shipment issues (out of stock, partial payment, others) with a problem-solving mentality and in close working collaboration effort with our customer service team.
– Uphold top customer satisfaction success and in alignment with our business objectives.
– Cross-check and manage all orders and shipments above through Shopify (Sales), Shipbob (Logistics)
– Manage brand and customer information by business objectives (Remove, and merge customers/ profiles from Klaviyo when requested to stop receiving email marketing)
– Key necessary product information (SKUs, Barcodes, HS codes, others) when the Shopify product listing page is created in accordance

Inventory & Shipment management
– Shipment creation for orders, and inventory shipments and ensuring all shipments are managed promptly.
– Oversee and manage adjustments for order fulfillment across Shopify & ShipBob
– Manage and ensure inventory accuracy across platforms

Reporting (Shopify + Amazon)
– Update sales revenue from Shopify + Amazon export excel for management report
– Support any other report required by the manager

Brand sentiments management
– Manage Reviews ( Click to view ) daily to unpublish negative reviews
– Ensure all store’s product pages do not have any negative reviews

Must-have experience:
– Know-how in Shopify order management (at least 1 year)
– Worked in DTC E-commerce own brand and managed day-to-day operations (bonus if applicant knows the US and EU)
– Familiarity with Amazon Seller Central and Shopify admin interfaces
– Excellent communication skills and ability to handle multiple tasks simultaneously.
-Strong attention to detail and problem-solving skills.
-Independent and proactive work style, with the ability to collaborate effectively in a team setting.
-Adaptable and eager to take on challenges in a dynamic business environment.

Application Process:
Interested candidates should apply by submitting a resume and a cover letter that discusses your relevant experience and what makes you a great fit for this role. Please include any certifications or training relevant to e-commerce management.