About Us:
At Icy, we take pride in being Canada’s leading clothing retailer, dedicated to delivering exceptional online shopping experiences since 2018. Our commitment to providing quality products and outstanding customer service sets us apart in the industry. As we continue to grow, we are seeking a skilled and motivated Shopify VA to join our team remotely.
Role Overview:
We are currently seeking a Virtual Assistant to join our team. As a Shopify VA, you will play a pivotal part in ensuring our customers have a seamless online shopping experience. Your primary responsibility will be to provide top-notch customer service and assist customers with any inquiries they have about products or their orders.
Key Responsibilities:
– Respond promptly to customer inquiries via email, chat, and other online channels.
– Address customer concerns, troubleshoot issues, and provide solutions to ensure customer satisfaction.
– Assist customers in navigating our website, locating products, and placing orders.
– Collaborate with various teams to relay customer feedback and improve the overall shopping experience.
– Maintain a comprehensive understanding of our products, policies, and processes to provide accurate assistance.
Requirements:
– Excellent written and verbal communication skills in English.
– Ability to work in the Eastern Time Zone hours of the day.
– Strong problem-solving abilities and a customer-centric mindset.
– Proficiency in using computers, navigating online platforms, and using various communication tools.
– Previous customer service or E-Commerce experience is an asset.
– Reliable internet connection and a quiet work environment for remote work.
Why Join Us:
– Opportunity to be part of a dynamic and growth-oriented team.
– Work remotely and enjoy a flexible schedule.
– Gain valuable experience in E-Commerce and customer service.
– Competitive compensation package.
Application Process:
If you are passionate about delivering exceptional customer service and want to contribute, we encourage you to apply. Please submit your updated resume and a brief cover letter highlighting your relevant experience to . Please put “Shopify VA” in the title of your e-mail.
Join Icy and help us create memorable online shopping experiences for our valued customers. We look forward to welcoming you to our team.
Best regards,
Emad Damra
Hiring Manager
Icy – Canada’s Premier Clothing Retailer
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Name: Emad Damra
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