Short Form Social Media Manager

As a social media manager, you’ll manage our organization’s online presence by implementing our social media strategy.
You’ll manage posting and distribution of our content, across a range of social media platforms, analyze engagement data, and facilitate customer service.

Responsibilities
Tasks for this role may vary based on the day to day needs of the company, but include:
· Follow established SOPs of the day-to-day handling on all social media channels such as Facebook, Instagram, TikTok, and
YouTube
· Manage and facilitate social media communities by responding to social media posts and developing discussions as directed
· Monitor, track, analyze, optimize, and report performance of social media platforms
· Analyze competitor activity
· Recommend improvements to increase performance
· Set targets to increase brand awareness and increase customer engagement and loyalty

Working hours
You’ll usually work our normal core business hours, 9am to 5.30pm CST, Monday to Friday. However, you may work longer hours, including evening and weekend work, if working towards a time-sensitive campaign or client deadline.

Qualifications
Your qualifications or experience should include:
· Smartphone with high speed internet
· At least 1 year managing public-facing social media accounts
· Mastery of native posting tools available through Meta (Facebook and Instagram), TikTok, and YouTube
· Experience in copywriting, graphic design, social media platforms
· Knowledge and understanding of algorithms and SEO
· Online community management and customer service

Additionally, experience with the following subjects would also be helpful:
· Experience with Notion software
· Advertising
· Marketing (particularly digital and social media marketing)

Skills
You’ll need to have:
· A solid understanding of social media platforms, particularly in relation to customer behavior.
· Strong written and verbal communication
· Organizational skills, with the ability to prioritize and work across multiple projects
· Ability to work well under pressure in order to meet deadlines