Short let/Airbnb administrator

Who are we

We are a rapidly expanding Short Let/Airbnb management company with a portfolio of over 25 properties across the UK, and we’re not stopping there. Our mission is to provide the best luxury, clean and modern home away from home in the UK. We are committed to creating properties that offer the utmost comfort, convenience, and style, ensuring our guests can relax and thrive during their stay. By seamlessly blending innovation and efficiency and continuously improving our processes and systems, we aim to redefine the standards of excellence in property management and serviced accommodation.

We are currently looking for a Short let/Airbnb administrator who can help us grow and provide excellent customer service to both our guests and clients whose properties we manage.

What you will be doing

The successful candidate will have a fantastic opportunity to be the team’s first hire, with the chance to progress and grow a team around them as the business grows and you grow as a short-let/Airbnb administrator.

This is a full-time position where you will work 8 hours a day, 5 days a week. One day off during weekdays and working one day during weekends (rotational). You will be responsible for performing various tasks related to short-let management operations, managing the guest experience, and ensuring the highest level of guest satisfaction. The ideal candidate should have experience in short-term management and strong communication and organisational skills.

Responsibilities include, but are not limited to:

• Looking after all guest communications, including enquiries, FAQs, and complaints
(via messaging platforms such as Uplisting, Airbnb and Click to view
• Coordinating with our cleaning teams to ensure every property is cleaned to a high
standard and on-time
• Assisting in scheduling maintenance and turnovers
• Following up and tracking the progress of turnovers, maintenance and inspections to ensure they’re completed on time and to a high standard
• Supporting the three directors with ad hoc projects and administrative tasks
• Handling Airbnb resolution and review processes
• Assisting in marketing our services to increase/convert direct bookings
• Assisting in marketing our services to property investors to grow our management portfolio
• Adjusting pricing and tracking KPI’s and sending daily updates

Who you will be:

• A great communicator in both written and verbal English
• Experience working as a Short-term/Airbnb administrator (ideal, not essential)
• Highly intelligent
• Attentive to detail
• A natural problem solver
• Driven to do every job to a high standard
• Well-mannered, polite, calm & caring!

What you will get by working with us

• Progression
• Competitive package $500 to £650 per month depending on experience.
• Bonuses

Think you are the right person for the job?

Here’s what to do:

1. Send us your resume in PDF format with one valid government ID attached
2. Internet speed test. The result must be dated April 1st 2024, and onward.
3. Photo of your home office with your computer
4. 1-minute introductory video
5. No less than TWO professional work references with name, your relationship with them, their email address and their phone number
6. Write an Airbnb property description with a photo collage, including a call to action

* Incomplete applications will automatically be rejected*

Good Luck, and we look forward to hearing from you!

Thank you very much for your time.