Short-Term Rental/Airbnb Operations and Guest Communication Specialist – Evening/Overnight Shift

We are in search of a Short-Term Rental/Airbnb Operations and Guest Communication Specialist to enhance our team during evening and overnight hours, Philippines time. In this pivotal role, your main focus will be on managing guest communications for our Airbnb and short-term rental properties. Excellent, near-perfect English communication skills and familiarity with UK property terminology are crucial. If you have a passion for hospitality and delivering outstanding guest experiences, this role is for you.

Key Responsibilities:
* Guest Communication:
* Provide top-notch assistance and responses to guest inquiries and booking requests in near-perfect English.
* Efficiently handle guest check-ins, check-outs, and any concerns, ensuring an exceptional experience.
* Resolution and Review Management:
* Manage Airbnb resolutions and claims, ensuring quick and effective solutions.
* Respond to guest reviews, maintaining a positive reputation and guest relations.
* Operational Support:
* Keep property listings, availability, and rates updated and accurate.
* Seamlessly coordinate with the daytime team for smooth operational handovers.

Qualifications:
* Exceptional command of English, with excellent written and verbal communication skills.
* Experience in guest communication, especially within the UK market.
* Understanding of UK-specific property terminology.
* Proven track record in customer service or hospitality, particularly in short-term rental platforms like Airbnb.
* Strong problem-solving skills and meticulous attention to detail.
* Comfortable working independently in evening and overnight shifts.
* Tech-savvy with the ability to quickly adapt to various digital tools and platforms.

Work Schedule:
* Options for part-time or full-time employment including on weekends.
* Evening and overnight shifts based on the Philippines time zone.

Compensation:
* $300-$700 depending on whether preferring full or part-time role
* Benefits include Paid Time Off, Christmas bonus, and annual salary review.

Application Process:
* Eager to join our team? Send your application directly to me, Craig.
* Introduce yourself and explain why this role excites you and why you would be a great fit, especially highlighting your experience in guest communication.
* Discuss your familiarity with UK property terminology and any relevant hospitality or short-term rental experience.
* Confirm your availability for evening and overnight shifts and whether you prefer a part-time or full-time role.
* Any questions?

We’re on a mission to find a team member who’s as passionate about creating exceptional guest experiences as we are, especially during those key evening and overnight hours. Your role is not just about managing operations; it’s about making a real difference in our guests’ experiences. If this sounds like your kind of challenge, we can’t wait to hear from you! Please read application process.