We are looking for a skilled and experienced virtual Guest Experience Manager who can help with various tasks related to our short term rental business. We have been in business since 2018 and take pride in providing the best possible experience for our guests. We are
– Airbnb Superhosts with 4.94 out of 5 stars
– VRBO Premier Partners
– 2023 Travelers Choice Award winners
We have 5 different properties in 2 US states (Hawaii and Utah).
We have worked to automate the vast majority of our business but It’s important to make sure that our guests (and service partners) get fast, personalized service when they need it.
The ideal candidate will be responsible for providing excellent guest communications, coordinating cleanings and repairs as needed, managing bookkeeping, and performing other administrative tasks as needed. The candidate should have strong English written communication skills, attention to detail, and a willingness to learn and adapt to our business processes. Prior experience in the hospitality industry and familiarity with Airbnb, VRBO, and other short term rental platforms is preferred. Relevant skills include:
– Strong English written communication skills
– Attention to detail
– Customer /guest service experience (huge plus if you have worked for Airbnb and/or another short term rental platform in the past)
– Familiarity with short term rental platforms and technology (Airbnb, VRBO, )
– Working with 3rd party vendors to coordinate services (cleaning, repairs, etc)
– Bookkeeping and ability to work with financial data and spreadsheets
– Proficient with Google Drive, Google Docs, Google Sheets, Google Voice and other related technologies
– Ability to maintain confidentiality and deal with sensitive information
– Ability to learn new software tools
– Ability to respond during US nights and weekend hours (specifically 6 pm to 7 am mountain time 7 days a week)
You can see our full expectations document here: /mtjbz6uk
APPLY FOR THIS JOB:
Company: Dale Carnegie Australia
Name: Ben Bennett
Email: