HOW TO APPLY:
Send the following to with “JOHN” as the email’s subject. Failure to send the requirements will not be added to the pool of applicants to be interviewed.
1. Resume
2. Introduction Video
3. Device Specifications
4. Speed Test
5. Typing Test
6. DISC Profile
Responsibilities:
1. Communicate with guests through our property management system (PMS)
2. Answer questions from current, incoming, and inquiring guests using our property information sheet
3. Ensure all guests have received their access codes before arriving at the property
4. Respond to guests requiring assistance gaining access to the property
5. Provide recommendations of places to eat and things to do using our house manuals
6. Ensure all guests have completed their Point of Contact (POC) form in PMS
7. Process resolution claims and coordinate property maintenance using Point of Contact or Breezeway
8. Save any expense receipts received from the team to the appropriate property’s receipts folder
9. Ad-hoc data entry projects and upkeep
Additional Tasks:
Social Media Management:
1. Post property pictures and descriptions on social media
2. Maintain consistency and aesthetics using provided examples
3. Ensure timely and engaging posts for enhanced property visibility
4. Collaborate with the team to develop creative content
Newsletter Creation:
1. Design visually appealing newsletters for clients
2. Incorporate the company logo and provide materials for brand representation
3. Align newsletter content with company messaging and objectives
4. Coordinate with relevant departments for quarterly content
5. Utilize email platforms for efficient newsletter distribution
Requirements:
Prior guest support experience with Airbnb or another STR company
Strong written and verbal English skills
Attention to detail and outstanding customer service
Ability to problem-solve and work with various technology platforms
Understanding of the hospitality industry and social media management
Schedule & Rate:
Full-Time Position, 30 hrs/week, Monday-Friday, 9 AM-3 PM CST
Pay range from $4 – $7 USD
APPLY FOR THIS JOB:
Company: &
Name: Creekwood Vacations
Email: