About Us:
We are a rapidly expanding Airbnb property management company committed to providing exceptional accommodations and creating unforgettable experiences for our guests. Positioned as a significant player in the hospitality sector, we are in search of a skilled and motivated individual to join our team, contributing to our goal of delivering unparalleled guest satisfaction.
Role Overview:
As a Virtual Assistant specializing in Airbnb Guest Management, your responsibilities will encompass all aspect of guest interaction, from ensuring smooth check-ins to ensuring delightful check-outs. Your outstanding customer service capabilities, problem-solving aptitude, and commitment to growth will play a pivotal role in our company’s success, elevating the overall guest experience. This role is perfect for someone who excels in independent work, values continuous improvement, and is enthusiastic about taking on expanded responsibilities as our company grows.
Responsibilities:
– Manage guest communication throughout the booking process, from initial inquiries to post-stay feedback, ensuring a smooth and positive experience.
– Coordinate and oversee check-ins and check-outs, ensuring a seamless transition for guests.
– Respond promptly to guest inquiries, concerns, and issues, providing effective solutions and demonstrating a strong – commitment to customer satisfaction.
– Maintain accurate records of guest interactions and transactions in our management system.
– Collaborate with our property management team to ensure properties are ready for guest arrivals and departures.
– Oversee the ordering of furniture, manage inventory, and efficiently multitask to meet operational needs.
– Utilize problem-solving skills to address unexpected situations and create memorable guest experiences.
– Contribute to the growth of the company by identifying opportunities for improvement and implementing innovative ideas.
Stay up-to-date with industry trends, Airbnb policies, and local regulations to ensure compliance and exceptional service.
Qualifications:
– Previous experience in customer service, hospitality, or property management is preferred.
– Excellent written and verbal communication skills in English.
– Strong problem-solving skills and the ability to think on your feet.
– Detail-oriented and able to manage multiple tasks simultaneously.
– Self-motivated and able to work independently with minimal supervision.
– A passion for delivering exceptional guest experiences.
– Tech-savvy with proficiency in using various communication and property management platforms.
– Willingness to work flexible hours, including weekends and holidays, to provide 24/7 customer service coverage.
– Desire to grow with the company and take on additional responsibilities as the business expands.
Benefits:
– Paid Time Off
– Competitive salary and growth opportunities.
– Flexible remote work arrangement.
– Chance to be a part of a dynamic and innovative team.
– Room for professional development and increased responsibilities.
– Opportunity to contribute to shaping the company’s future success.
Expected Start Date: [ASAP]
To apply, please send your resume and cover letter to
APPLY FOR THIS JOB:
Company: SMBC Marketing Solutions Representative Office
Name: Ishan Dalsania
Email: