Short Term Rental Manager

*** Please apply using the link below. Applications on this job posting platform will not be entertained. ***
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• Job Title: Short Term Rental Manager
• Location: Work from home
• Pay Rate: $1,000 per month or depending on experience
• Company Background
? Chicago real estate property manager with 15 units of mid-term furnished rentals.
? We primarily host monthly stays, typically of 1-3 months.
? Software platforms we use: Guesty, Airbnb, Furnished Finder, Stripe, Buildium, Google Sheets, Google Calendar, Slack.
• Job Description
? Coordinate and manage short and medium term furnished rentals.
• Job Responsibilities
? Prospective guest communication
§ Provide helpful information to reservation inquiries
? Guest screening
§ Use questions, experience, and insight to screen out questionable prospects.
? Reservations management
§ Airbnb – Assist guests with booking reservation on Airbnb platform. Send Special Offers or reservation adjustments as needed
§ Furnished Finder – manage inquiries on Furnished Finder. Propose available listings to potential matches.
§ Guesty – Manage reservations on Guesty. Calculate reservation pricing. Update auto-payments per reservation. Create booking invitation, customize booking messaging. Manage payments.
? Customer service
§ Provide excellent customer service and communications with existing guest
? Cleaning management
§ Schedule and coordinate with cleaning crew
? Maintenance coordination
§ Create tasks in Buildium and Property Meld.
§ Notify maintenance team in Slack regarding maintenance requests
? Manage Listings
§ Update pricing and availability on Furnished Finder as it is not synchronized
§ Create new listings as needed.
§ Review and improve listings across all platforms: Airbnb, Guesty, Furnished Finder
§ Review and improve Automated messaging in Guesty
? Reporting / Tracking
§ Update Google sheet with summary of listing pricing, availability across platform
§ Pending income – track cash flow by updating sheet to track upcoming scheduled income. Mark income as received once it clears in bank.
? Reviews management
§ Review guests and respond to reviews from guests
? Process Improvement
§ Establish and improve procedures that clearly and concisely document all aspects of the work
§ Propose and implement improvements to streamline and automate the work
? Other
? Other assignments as needed to support business goals
• Job Requirements
? Home Office
§ Setup – complete, well organized, and dedicated home office setup without outside noise or distraction. Reliable and fast desktop computer with dual monitors preferred.
§ Reliable – reliable power and internet required. Backup systems required.
? Hours and Availability
§ Must be able to work some hours on weekend to support guest communication as needed
§ Full-time, minimum 40 hrs per week
§ Core hours: M-F 30 hours per week 8:30am to 3:00pm Central time, including 30 minute break.
§ After hours support: M-F, one hour per day (5 hours per week) as needed to support guest communication during Central time evening.
§ Weekend hours: 5 hours per week as needed for booking requests and support guest communication
§ Be fully focused on this job. No other jobs or freelance work
? Experienced:
§ Very experienced expert in Airbnb and Guesty management required
§ Experience with Furnished Finder and medium-term or monthly rentals is a plus.
? Communication Expert:
§ Excellent written communication skills and customer service
? Available:
§ Be available to respond to guest inquiries in a timely manner
? Process Oriented:
§ Focused on establishing and documenting efficient processes.
? Problem Solver:
§ Must be an expert at the software and job role. Overcome any challenges by first reviewing all software help articles, google search solutions, inquire with the software customer service, etc before raising the issue to management. When an challenge arises that requires manager input, team members should strive to always propose solutions and never to just pass along open ended problems.

*** Please apply using the link below. Applications on this job posting platform will not be entertained. ***
Click to view/careers/21?source=aWQ9Nw%3D%3D