Short Term Rental Operational Executive | Virtual Assistant role.

Administration Virtual assistant role:
Skills Required but not a subject to as Training will be provided.
Marketing: Update marketing campaigns on a daily basis which includes Airbnb, Click to view, Direct Booking System, Google and other OTA and rental systems.
Check lists: Complete daily tasks via our CRM system on Click to view
Manage Cleaner: Review / communicate cleaning with housekeeping team.
Guest Experience: Review or Deal with a complaint, convert a lead into a paying customer.
Finance Reports: Understand the budget report and update the Profit and Loss monthly reports.
If you are skilled on Click to view this would be highly beneficial!
Bonuses are provided quarterly, dependant on your skill set and targets met.
JOB ROLE
Here’s what you’ll be doing:
– Looking after all guest communications, including enquiries, FAQs, and complaints (via messaging platforms such as Airbnb, & also on the phone via our virtual landline number)
– Coordinating with our cleaning teams to ensure every apartment is cleaned to a high standard and on time
– Working with our property manager to log all maintenance issues
– Supporting 2 Directors, with adhoc projects and administrative tasks
Who you will be:
– A great communicator, in both written and verbal English – Highly intelligent
– Attentive to detail
– A natural problem solver
– Driven, to do every job to a high standard – Well-mannered, polite, calm & caring!
Prior experience in customer service and working night shifts is preferred (but not essential).
Must be okay to work on the weekends.
Click to view short term rental accommodations is a small, serviced accommodation (Airbnb) business containing 11 properties and are looking to expand to 20 by next year. We are looking to expand and grow with our employees and treat you like family. We strongly believe that maintaining a family felt business and helping everyone grow is the true means to success. Our customers are long term guests who need to relocate families in a safe comfortable home or business professional for long term trips ensuring they feel at home away from home.
The ideal candidate for this role must have previous hospitality or customer service experience and understand the importance of our guest’s comfort. Transparent and prompt communications. Have a can-do attitude and bring new opportunities to the table. We are looking for someone to manage this role as if it was their own business. Understand the importance that profit targets need to be met monthly, if profits are met above our expectation a bonus will be provided.