Short Term Rental Properties Account Manager

I manage a short-term rental business in Texas, operating multiple Airbnb properties, and I’m currently seeking a Full-Time Virtual Assistant to handle essential tasks related to my business. Here are the details:

Company: SH TX PROPERTIES
Role: Remote Short-Term Rental Property Account Manager
Type: Full-Time
Starting Salary: $375 USD per month, plus bonuses
Advancement Opportunities: Available for long-term employees
13 Month Offered
Growth Opportunities:

JOB DUTIES:

Guest Communication:
– Prompt responses: Respond to guest inquiries within one minute.
– Issue Resolution: Efficiently resolve high-level situations.
– Professional Communication: Maintain a professional manner in all communication.
– Check-in Process: Assist guests with the check-in process.
– Maintenance Requests: Handle maintenance requests.
– Review Encouragement: Prompt guests to leave 5-star reviews if they forget.
– Extensions: Offer booking extensions to interested guests.
– Reservation Alterations: Handle reservation alterations as needed.
– Resolution Center: Manage extra fees and follow up on resolutions.
– On-time Checkouts: Ensure guests check out on time.

Cleaning Management:
– Cleaning Schedules: Coordinate and send cleaning schedules.
– Cleanliness Claims: Address and manage claims related to property cleanliness issue.
– Cleaner Communication: Maintain communication with cleaning staff.

Airbnb Support Communication:
– Review Disputes: Handle disputes related to guest reviews.
– AirCover Claims: Manage claims with Airbnb’s AirCover.
– Invoices: Handle invoices as needed.
– Extra Fees Management: Manage and process extra fees.
– Airbnb Cases: Communicate and resolve issues with Airbnb support.

Maintenance Management:
– Work Orders: Handle maintenance work orders.
– Unit Management: Ensure units are properly managed.
– Listing Updates: Consistently update property listings.
– New Listings: Assist in creating new property listings.

Software:
– Notion
– Open Phone
– Slack
– Zoom and Google Meet
– Google Calendar
– WhatsApp
– Airbnb platform

QUALIFICATIONS:
– Exclusive Commitment: MUST WORK EXCLUSIVELY FOR MY COMPANY
– Preferred Experience: Experience as an Airbnb Support Ambassador or Airbnb Case Manager is preferred.
– Flexibility: Must be flexible with working hours, willing to work over 40 hours a week.
– Language Skills: Proficient in English with excellent communication skills.
– Customer Service Background: Background in customer service is required.

If you meet these qualifications and are interested in the position, please apply.