Short Term Rental / Property Management / Operations

POSITION OVERVIEW
We are seeking a highly organized and proactive Virtual Assistant to join our dynamic short-term rental business team. As a Virtual Assistant, you will play a crucial role in managing various administrative and operational tasks to ensure the seamless operation and growth of our property rental ventures. This is an excellent opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.

RESPONSIBILITIES
-Guest Communication: Respond promptly and professionally to guest inquiries, reservations, and requests via email, messaging platforms, and phone calls.
-Reviews and Feedback: Monitor and manage guest reviews, ensuring timely responses and addressing any concerns or feedback to maintain a positive online reputation.
-Administrative Support: Assist with administrative tasks such as data entry, invoicing, and record keeping.
-Property Maintenance: Collaborate with vendors for property maintenance and repairs, ensuring all properties are in excellent condition for guests.
-Guest Services: Provide exceptional customer service by anticipating and addressing guest needs and inquiries, including recommendations for local attractions and services.
-Ad Hoc Tasks: Support the team with various ad hoc projects and tasks to contribute to the business’s overall success.

MUST-HAVE REQUIREMENTS
-Knowledgable and experienced with property management system OwnerRez
-Proficiency in using property management and booking platforms (e.g., Airbnb, VRBO, Click to view, Expedia)
-Answer guest and owner communication within 5 minutes
-Previous experience as a virtual assistant in the short-term rental/hospitality space.
-Excellent English written and verbal communication skills with proper grammar. Ability to respond in warm and customer service-focused ways.
-Problem solver. Independently seek solutions. Immediate issue resolutions
-Self-motivated and able to work independently with minimal supervision.
-Strong organizational skills with the ability to multitask and prioritize effectively.
-Tech-savvy and comfortable learning new software and tools quickly.
-Attention to detail and a commitment to delivering exceptional guest experiences.
-Self-motivated and able to work independently with minimal supervision.
-Be fully available and reliable during your working shift hours.
-Have a reliable computer and internet connection at all times
-Be available for working shifts during times between 7:00AM to 8:00PM pacific standard time

NICE-TO-HAVE REQUIREMENTS
-Knowledge and experience in cleaning management software: Turno
-Knowledge and experience in project management software: Asana
-Knowledge and experience in communication software: Slack
-Knowledge and experience in productivity software: Notion

BENEFITS
-Opportunity to work remotely and contribute to a growing business.
-Gain valuable experience in the short-term rental and hospitality industry.
-Collaborative and supportive team environment.
-Ability to grow and take on leadership-level roles in the company.
-Opportunity to transition to a full-time role with increased hourly wage

IF INTERESTED, PLEASE FOLLOW THESE INSTRUCTIONS DILIGENTLY (failure to follow these simple directions will result in your application being rejected)
1) Submit a message letting us know if you have everything as expected under the MUST-HAVE REQUIREMENTS section and which boxes you can tick under the NICE-TO-HAVE REQUIREMENTS as shown above
2) Submit your resume and a cover letter outlining your relevant experience and why you’re the perfect fit for this role.
3) Submit a link to an audio recording that demonstrates your spoken English skills
4) Submit a link to a few screenshots of your correspondence to guests that demonstrate your written English skills