Short Term Rental Property Manager

The Property Manager is responsible for the successful and profitable management of operated portfolio of properties in Baytown, Texas. Characteristics of self-motivation, strong project management and organizational skills, a team player, and willingness to learn, grow and contribute to company success are essential.

We are looking for a dependable person who can move between tasks with ease, a team player, and enjoys working in a changing business environment. Someone who can work under pressure, is self-motivated, with excellent written and verbal communication skills, willing to learn and has a positive work attitude. Excellent customer service skill is a must.

Responsibilities:
• Oversee day-to-day operations of short-term rental properties
• Coordinate cleaning, maintenance, and repairs to ensure properties meet high standards
• Conduct regular property inspections
• Provide excellent customer service to guests, addressing inquiries and concerns promptly
• Develop and execute marketing strategies to maximize property occupancy
• Manage online listings, pricing, and availability to drive bookings
• Set, monitor and recommended rental rates to maximize revenue
• Conduct thorough inspections after each checkout to identify any damages or issues
• Report damages to Airbnb and the property owner as soon as possible
• Coordinate and administer claim process with Airbnb as required and provide additional information and documentation as needed
• Implement strategies to enhance the overall guest experience
• Schedule guest appointments via phone
• Schedule guest appointments via text message
• Communicate with prospects via text message and email
• Collect delinquent rents by phone and sell benefits of automatic rent payments (ACH)
• Virtual showings with tenant via phone, FaceTime, Zoom, and Google
• Strong English communicator via phone, text message, and email
• Data entry in property management software (Buildium) system
• Administrative support to include customers service, data entry, and vendor relations
• Process tenant applications, credit reports, verify employment and income via phone as needed
• Provide weekly reports and participate in weekly team meetings via Zoom
• Great listener/selling skills with ability to bring customer to take action
• Team player, reliable, consistent, fluent English, appreciates stability, and organized

Summary of Qualifications & Requirements:
• Graduate of any four-year course or equivalent combination of education and experience
• Minimum 3 years’ experience in short term property management
• Proficiency in social media management, digital marketing strategies and online marketing is required
• Working knowledge with Airbnb, Click to view,VRBO, Expedia
• Familiar with different property management software, Click to view
• Professional experience in long term property management an advantage
• Short term rental strategic pricing experience a strong plus
• Knowledge of pricelabs, wheelhouse, hostaway a plus
• Experience in creating SOP and process documentation is a plus
• Reliable and address guest concerns with sense of urgency
• Fluent in English and a tech-savvy
• Excellent communication skills both written and orally
• Strong communicator: phone, text message, and writing (email)
• MUST be a self-starter, open to constructive feedback and coachable
• Directive/strong personality/not easily offended

Work Schedule:
• Must be able to work during Central Standard Time Zone business hours. The team works between 9:00 am – 5:00 pm CST
• Estimated working hours: 20 hours per week

Salary Range: $7-$8/hour, commensurate with experience
Benefits:
• Paid Time Off
• Paid Holidays
• Performance Bonus
• Health Insurance * Philippines only (Employer paid HMO)