Short Term Rental Property Manager (Airbnb, VRBO)

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We are on the lookout for a highly skilled and organized Property Manager to take charge of the operations and management of our single US-based short-term rental properties on platforms like Airbnb and VRBO. The ideal candidate will play a pivotal role in ensuring the success of our rental operations by delivering outstanding guest experiences and driving revenue growth.

This is a part-time, on-call role. We are looking for someone highly reliable and highly organized. As we expand our operations to more properties, you will have the ability to expand your role as well (should you be interested).

KEY RESPONSIBILITIES:

– LISTING OPTIMIZATION: Craft and fine-tune property listings on Airbnb and VRBO, featuring engaging descriptions that highlight the unique qualities of each property.
– GUEST RELATIONS: Provide prompt and courteous responses to guest inquiries, manage bookings efficiently, and ensure clear communication throughout the guest’s stay, from initial contact to post-departure follow-up.
– CHECK-IN/OUT COORDINATION: Facilitate seamless check-in and check-out processes, ensuring guests feel welcomed and supported, with all necessary information and assistance readily available.
– PROPERTY MAINTENANCE AND CLEANLINESS: Oversee the scheduling of professional cleaning services, conduct regular property inspections, and maintain high standards of cleanliness and presentation to ensure guest satisfaction.
– VENDOR AND MAINTENANCE MANAGEMENT: Efficiently coordinate maintenance requests and manage ongoing service providers (e.g., cleaning, pool maintenance) to ensure the property is always in top condition.
– REPUTATION MANAGEMENT: Encourage guests to leave positive reviews, address feedback constructively, and strive for continual improvement in guest experience and property standards.
– CONCIERGE SERVICES: Enhance guest stays with local recommendations, swiftly address any concerns or issues, and provide comprehensive support to ensure a memorable experience.
– MARKETING INITIATIVES: Implement creative marketing strategies to boost property visibility, attract more guests, and leverage social media and other digital marketing channels effectively.
– FINANCIAL OVERSIGHT: Manage all financial transactions, including income collection and expense management, and deliver regular financial updates to property owners.
– REGULATORY COMPLIANCE: Keep abreast of and ensure adherence to local laws and regulations affecting short-term rentals.

CANDIDATE REQUIREMENTS:
– LANGUAGE PROFICIENCY: Excellent written and spoken English skills
– FLEXIBILITY: Available to work on-call from 7 AM to 12 AM MT, accommodating guest needs and operational requirements. This role will not require very many hours, but it does require you to be reliably available when bookings happen or guests send messages or need help
– INDUSTRY EXPERIENCE: Demonstrated success as a Property Manager, with a strong preference for experience in the short-term rental market.
– PLATFORM EXPERTISE: In-depth knowledge of Airbnb and VRBO operations, with a track record of optimizing property listings for maximum performance.
– COMMUNICATION SKILLS: Exceptional ability to communicate effectively with guests, service providers, and property owners, fostering positive relationships.
– ORGANIZATIONAL SKILLS: Outstanding organizational capabilities, with a keen eye for detail and the capacity to juggle multiple properties and tasks efficiently.
– PROBLEM-SOLVING: Proven problem-solving skills with a flair for handling unexpected challenges and guest issues gracefully.
– LEGAL KNOWLEDGE: Familiarity with the legal and regulatory landscape of short-term rentals.
– PROACTIVITY: A proactive, resourceful approach to property management, aimed at continuous optimization and revenue enhancement.